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Cloud Service Supervisor

VirtualVocations
Irving, Texas, United States
Full-time

A company is looking for a Cloud Service Supervisor to oversee the performance of Cloud Service Technicians and ensure customer satisfaction.

Key ResponsibilitiesAssist and coach Cloud Service Technicians in handling customer interactions and ticket managementMonitor team productivity, schedule adherence, and conduct performance reviewsManage escalated customer service issues and facilitate career advancement for team membersRequired QualificationsPassion for delivering outstanding customer serviceStrong leadership skillsAbility to multitask effectivelyExperience in delegating tasks as neededPrior experience in a supervisory role is preferred

3 days ago
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