The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.
He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
The store is open : Monday-Friday 8am - 6 : 30pm; and Saturdays 9am - 3pm. We are closed on Sundays.
COMPENSATION
$12-$15 / hour
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
DAILY WORK RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO :
- Processes packages for courier shipment. This includes lifting and weighing packages, accessing the shipping manifesting software, and generating shipping labels.
- Scans in drop off packages, including Amazon returns
- Processes Corporate Account returns, such as Charter Spectrum, DirecTV, Apple, Dyson, etc.
- Processes international shipments.
- Packs customer items for shipment by following packaging guidelines
- Sorts and distributes mail and packages for our private mailbox customers
- Prints documents
- Performs Fingerprinting services
- Moves packages from the front of the store to the back of the store
- This list is not all inclusive
QUALIFICATIONS
- High school diploma or GED required (or currently enrolled)
- Retail / Customer Service experience preferred
- Strong computer skills
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Excellent packing skills
- Willing to work a flexible schedule.
Must be able to work a minimum of 15 hours per week.
Must have Saturday availability.
Must pass a criminal background check
BENEFITS
- Two (2) uniform shirts will be provided
- Employee discounts
- Retirement plan with employer match (eligibility is based on hours worked)
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