The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements.
AUS operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals.
As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Responsibilities / Essential Functions :
- Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation;
- Manage daily route independently to ensure accurate and timely delivery of product; Loads / unloads product per company policies, procedures, and guidelines;
- Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability;
Develop leads / prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;
Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge / Skills / Abilities :
- Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact;
- Strong math and basic computer skills; Demonstrated experience selling services / products and generating new business preferred;
Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify / solve customer concerns.
Working Environment / Safety Requirements :
Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot / cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs.
and load / unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.
Education :
High school degree or equivalent
License Requirements / Certifications :
Valid Driver's License
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Healthcare Customer Service Representative/Sales - Remote
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. As the eyes and ears for our team fielding customer inquiries and finding in...
Customer Services Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints i...
Customer Service Representative - Gwinnett County
Weed Man, the largest franchised lawn care company in North America and the #1 franchise in lawn care, is looking for a Customer Service Representative to join our growing team in Gwinnett County. Previous customer service / sales experience is an asset but is not required. Customer service: 1 year ...