Benefits :
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview : At State Farm Insurance, we take pride in going above and beyond to provide exceptional service and support to our valued customers.
As a leading insurance provider, our mission is to assist individuals and families in protecting what matters most to them.
We believe in building genuine, long-lasting relationships, and we are seeking a top-tier dedicated and personable Customer Service Representative to join our team and help us deliver an outstanding customer experience.
Job Summary : As a high-level Customer Service Representative, you will be the friendly face and voice of our State Farm Insurance Agency.
Your role will be pivotal in ensuring that every customer interaction is handled with a warm, personal, and professional touch.
Your primary objective will be to deliver an exceptional customer experience by promptly addressing inquiries, resolving issues, and providing accurate information about our insurance products and services.
Responsibilities :
- Provide superior customer service by promptly and professionally responding to inbound phone calls, emails, and chat inquiries
- Act as a trusted advisor to customers, understanding their unique needs, assessing their insurance requirements, and offering tailored solutions
- Process policy changes, claims, and payments with precision and efficiency
- Investigate and resolve customer complaints and issues, ensuring a timely resolution and customer satisfaction
- Maintain meticulous customer records and update policy information as required
Qualifications :
- Minimum of one-year experience working in a State Farm Insurance Agency, displaying a strong understanding of our systems, products and services
- Hold a P&C insurance license or able to secure one prior to employment
- High school diploma or equivalent; bachelor's degree preferred
- Excellent verbal and written communication skills in both English and Spanish, ensuring effective communication with a diverse customer base
- Sharp problem-solving and decision-making abilities
- Ability to empathize with customers to provide exceptional service
- Detail-oriented with outstanding organizational and time management skills
- Ability to thrive both independently and as part of a collaborative team in a fast-paced environment
If you are truly passionate about delivering exceptional customer service, possess excellent communication skills, and are eager to join a reputable insurance agency, we warmly invite you to apply for the Customer Service Representative position at our State Farm Insurance Agency.
We value the personal touch you can bring to our team.
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