CUSTOMER SERVICE REPRESENTATIVE

Title :

Customer Service Representative

Department : Biological Sciences

Biological Sciences

Reports To :

Professor, Farzan Nadim

Position Type : Staff

Staff

Position Summary :

Under the supervision of the Chairperson, the Customer Service Representative provides administrative support to the Department of Biological Sciences.

Essential Functions :

• Secretarial Support and Customer Service : Provides a broad range of secretarial and administrative services in the department of biological sciences including : Greeting office visitors and providing information and assistance / service / support in accordance with departmental policies and procedures;
• answers departmental phone to route calls to appropriate person and to answer routine office inquiries; sorts, screens and distributes incoming and outgoing mail;
• prepares photocopies and facsimiles; sends and receives electronic mail to reply to inquiries; acts as liaison with other departments;
• performs a range of staff and / or operational support activities; may serve as a liaison with other departments on basic administrative or operational matters;

maintains inventory of office supplies. 2. Opening and closing departmental office at 8 : 30 and 4 : 30 respectively. 3.

Assisting with departmental purchasing : enter and track requisitions, obtain quotations and documentation from vendors, track and reconcile items as they arrive.

4. Assisting with departmental human resources tasks : external advertising, tracking PAF's, coordinating the on-boarding process, managing departmental visiting scholar agreements;

assisting with visa applications. 5. Coordinating travel arrangements : booking flights, coordinating with purchasing, completing travel forms, and entering travel reimbursements.

6. Planning departmental meetings and events : Reserving rooms, coordinating with GDS, external vendors (poster boards, catering, audio / visual, transportation and lodging).

• 7. Assisting undergraduate and graduate committees with secretarial support as needed.8. Website page maintenance and support : Updating and adding information to the department of biological sciences website, updating various pages as needed;
• obtaining each semester and updating online course syllabi and faculty office hours. 9. Maintaining and organizing the departmental email groups and databases, including : courses taught including syllabi;

faculty, staff and graduate student lists; service performed by department members; departmental space assignment.

Additional Functions :

1. May be required to attend events outside of normal business hours. 2. Performs other related duties as assigned. Prerequisite Qualifications :

1. Proficient with MS Word, Excel and Power Point as well as their Google counterparts, Docs, Sheets and Presentations. 2. Science background.

Bargaining Unit : OPEIU

OPEIU

Range / Band : FLSA :

FLSA : Non-Exempt

Non-Exempt

Full-Time