Search jobs > Cleveland, OH > Hotel manager

Hotel Manager

Bristol Hospitality LLC
Cleavland, OH, US
$55K-$65K a year
Full-time

Who Are We : Chase Hotel Group a dynamic, thriving, innovative hotel management company headquartered in Cranford, NJ.

Chase Hotel Group is an established and growing family business. CHG currently has 11 Hotels that are opened, 1 Under Construction and 2 in the Pipeline.

Our portfolio consists of highly marketable and dominate brands such has Hampton, Home2, Fairfield and Holiday Inn Express.

We have strong and challenging growth ahead and are seeking the right candidate that is up for the challenge. This is a unique opportunity to oversee a leading brand during a time of thrilling growth!

JOB TITLE : General Manager

DEPARTMENT : Operations

Must be willing to relocate

GUEST RELATIONS

  • Be readily available / approachable for all guests.
  • Ensure that departments achieve or exceed guest’s service expectations.
  • Take proactive approaches when dealing with guest concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Become involved in the community and / or government affairs.

ASSOCIATE TEAM

  • Communicate all goals and results with associates.
  • Promote teamwork and associate morale.
  • Lead by example demonstrating self-confidence, energy, and enthusiasm.
  • Motivate and encourage staff to solve guest and associate related concerns.
  • Communicate career opportunities to team leaders and associates.
  • Recognize good team performance on a continuous basis through reward and recognition programs.
  • Assist team leaders in meeting and exceeding development goals.
  • Meet semi-annually with staff on a one-to-one basis.
  • Conduct monthly reward and recognition meeting celebrating goal’s and associate achievements.
  • Promote empowerment by recognizing team members that make decisions.
  • Develop cross-training opportunities throughout the hotel and within.
  • Use a certificate training program as applicable.
  • Assist team leaders in understanding GSS
  • Assist the team leaders in doing the same for each team member.
  • Conduct one-on-one with the team leaders, and team members bi-annually.
  • Provide service training on a quarterly basis. Utilizing local classes, trainers and other corporate training resources.
  • Ensure orientations for new team members are thorough and complete in a timely fashion. Make sure associates understand all of the hotel benefits they are entitled.

FINANCIAL

  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Comply with all corporate accounting procedures.
  • Maximize revenue through the Yield Management and inventory control systems.
  • Aggressively minimize accident, workmen’s compensation, and unemployment claims and resulting costs.
  • Utilize budgets to teach team leaders to understand financial objectives. Balancing costs with associates / guest satisfaction.
  • Develop and communicate selling strategies, utilizing GRO inventory control, KRS reports, and other forecasting tools.
  • Review these weekly with Direct Sales Manager.
  • Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.

OPERATIONS

  • Perform hands-on duties as needed to deliver guest services.
  • Resides as General Manager over full responsibilities for one property.
  • Provide a safe working environment
  • Responsible for accident prevention programs.
  • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
  • Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
  • Attend all regional training seminars as outlined in key success factors.
  • Coordinate suite care programs (including general cleans). Identifying trends and making recommendations for improvements.
  • Audit a minimum of 15 suites per week identifying challenge areas and ensuring prgrams (Guest Cleanliness / PM’s) meet standards.
  • Assist / teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
  • Ensure the cross-training of all associates.

ADMINISTRATIVE

  • Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse workplace.
  • Promote both Guarantee of Fair Treatment and Open Door policies.
  • Use constructive coaching and counseling when addressing associates concerns.
  • Maintain current licenses and permits as prescribed by local, state and federal agencies.
  • Have working knowledge of all corporate brands manuals.
  • Scheduling of management team includes coverage of weekend and evening hours.
  • Pursue additional personal development.
  • Carry out all reasonable requests of which you are capable of performing.
  • With input from the team supervisors, conduct reviews in a timely fashion.

Job Type : Full-time

Benefits :

  • Employee discount
  • Flexible schedule
  • Paid time off
  • Relocation assistance
  • Medical Allowance

Schedule :

  • Day and evening shifts
  • Holidays
  • Monday to Friday
  • Weekends as needed

Supplemental pay types :

Bonus opportunities

Experience :

Hotel Manager Experience : 2 years (Required)

Work Location : In person

18 days ago
Related jobs
Promoted
Kimpton Hotels & Restaurants
Cleveland, Ohio

He initiated a new boutique hotel standard and environment where people could connect, from the heart. Ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Accountable for the "guest ledger" and its daily maintenance as well as maintaining the "guest com...

Marriott International
Seven Hills, Ohio

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Hotel and Restaurant Management, Hospitality, Business...

HEI Hotels & Resorts
Cleveland, Ohio

Masa & Agave Restaurant at the Westin is seeking a Restaurant General Manager. Manage the maintenance/sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service. Knowledge of hotel operations, including marketing pla...

Marriott International
North Olmsted, Ohio

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Hotel and Restaurant Management, Hospitality, Business...

Benderson Development Company
Cleveland, Ohio

While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. The main responsibility of the Construction Project Manag...

Marvin Love and Associates
Cleveland, Ohio

Sales Manager, Corporate Group – Marriott Hotels. Sales Manager - Corporate Group. Actively prospect and secure corporate group business for the hotel, meeting or exceeding sales targets. Represent the hotel at industry conferences and networking events. ...

Sonesta Hotels
Cleveland, Ohio

Create processes and procedures to ensure the hotel is properly maintained and clean. Partner with the General Manager to recruit, train, develop, and manage the Maintenance staff. Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and k...

Double Star Hospitality Westlake Ll
Westlake, Ohio

As the Hotel Maintenance Manager, you should have experience with electrical, plumbing, and HVAC systems. You will be responsible for taking care of our hotel’s infrastructure as well as managing maintenance personnel and planning renovation and repair projects. Your primary goal is to ensure our ho...

Sonesta Hotels
Cleveland, Ohio

Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Regularly sell hotel rooms through direct client contact. Partner with hotel DOS and Regional Sales Director effectively ...

Sonesta Hotels
Cleveland, Ohio

Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area. Directly supervise the hotel’s Director of Sales and partner with the above sales support t...