Action Care Coordinator

Job Description

Job Description

Description :

Full Time (40 Hours per week) Position / Overtime as required.

General : The ACC / Action Care Coordinator will provide support to all departments performing a variety of duties as needed.

Must be flexible and able to multi-task.This will include, but not limited to gather and maintain patient information, file and retrieve customer charts, sort and distribute incoming mail, provide back-up to receptionist and customer service areas, audit customer charts, clerical support to billing and ATP staff.

Responsible To : Branch Manager

Requirements : Qualifications

Qualifications

Physical :

• In an average 8-hour day the employee lifts or carries up to 15 pounds frequently.
• In an average 8-hour day the employee stands or walks 4 hours.
• In an average 8-hour day the employee sits 4 hours. (These hours include up to 4 hours of data entry and phone work.)
• In an average 8-hour day the employee drives 0 hours.
• The employee lifts or carries up to 25 pounds maximum.
• Must be clean and neat in personal appearance.

Education 1. High School diploma or G.E.D. preferred

Experience :

• Able to function as a polite and cooperative team member with a positive attitude.
• Computer experience preferred.
• Must be detail-oriented, accurate, and possess knowledge of filing and other office procedures.
• Able to work independently and efficiently. Able to multitask, switching from one job task to another frequently.
• Familiar with use of mail equipment, copier, fax, calculator, phone system and other office equipment.
• Able to maintain confidentiality.

On Call : 1. This position is not required to be on call.

Responsibilities

and Duties :

• Gather, and maintain accurate patient information including but not limited to basic demographics, protected health information, insurance information, doctor’s information etc.
• Log all patients into patient tracking log / spreadsheet and maintain log for accurate, up-to-date tracking.
• Use log to follow up with appropriate parties (physician offices, therapists, ATP’s, billing staff, clients, etc.) when the process is stalled.
• Process paperwork in Inboxes and Patient Files.
• Act as point of contact for coordinating scheduling as well as paperwork flow.
• Retrieve files as requested and distribute to staff in an efficient, timely manner.
• Maintain confidentiality of all customer charts and secure file room at close of business day.
• Assist customer service departments in all locations by answering phone, greeting customers, etc. as needed.
• Contact clients to verify receipt of orders and document appropriately.
• Provide support and assistance to other departments as needed.
• Maintain clean and neat work area.
• Attend in-store and remote meetings.
• Perform other duties as deemed appropriate by management.
24 days ago