Business Office Manager

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

THE DIFFERENCE IS OUR PEOPLE . Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts;

we envision them to be our future servant-centered leaders.

• We’ve achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW .
• CAREER DEVELOPMENT . We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
• Faith Driven and Mission-Centered. Our mission To Welcome, To Care, To Serve derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
• Full Benefits Package : This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, and more! )

PICTURE YOURSELF

Watercrest Richmond is looking for a Business Office Manager to join their team! The Business Office Manager is especially equipped to provide leadership, as well as human resource, payroll, and accounting support to our residents, associates, family members, vendors, and community.

ESSENTIAL JOB FUNCTIONS :

LEADERSHIP-

• Supports the Executive Director with daily community operations
• Responsible for functions and control within the community business office
• Participates in marketing the community externally as well as by participating in and / or leading tours for prospective families and residents
• Honors the residents’ personal and property rights
• Attends training classes, on-the-job training and orientation programs
• Responds in a timely manner to requests of residents, families and guests
• Participates as needed in activities, special events, marketing efforts and special programs
• Manages the Concierge team and provides coverage when needed
• Participates in the rotating of Manager on Duty for weekends

HUMAN RESOURCES-

• Maintains the Human Resources / Payroll system at his / her community level
• Coordinates and participates in the recruitment and selection of staff personnel
• Pre-hire paperwork including background screening
• New Hire Paperwork
• Interviewing
• Offer letters
• Handles employee relations issues as necessary understanding when to escalate
• Maintains personnel files on each employee and ensures compliance with regulations / standards

FINANCIAL / ACCOUNTING-

• Maximizes cash flow through efficient billing and collection processes
• Processes accounts payable, accounts receivable, resident funds, and cash receipts
• Assists with resident move-ins, and move-in paperwork
• Maintains, logs and reviews resident move-in / move outs and resident accounts in Yardi
• Maintains an administration file for each resident
• Reviews monthly resident statements and other reports with Executive Director
• Reconciles petty cash and prepares reimbursements for replenishment as needed
• Maintains the confidentiality of residents’ financial information

KNOWLEDGE, SKILLS AND ABILITIES :

• Knowledge of computers and relevant software to include Microsoft Office and Outlook
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
• Able to manage revenue and expense budget
• Ability to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
• Must possess a passion to work with and around senior citizens

EDUCATION REQUIREMENTS :

High School Diploma or equivalent

EXPERIENCE REQUIREMENTS :

• Two (2) years’ experience in the senior living (assisted living / memory care) environment
• Two (2) years’ experience in an office manager capacity including time spent with human resources and finance / accounting

in weekend rotation for manager on duty