Position Description
ADP is hiring a MasterTax Associate Client Service & Product Support Specialist .
- Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
- Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
- Do you like tax software (who doesn’t)?
- Are you flexible to work from home and the office?
If so, this may beanopportunityfor you. Read on and decide for yourself.
In this role, you will serve as the Associate Client Support Consultant for MasterTax, ADP’s best-in-class tax management software.
You will provide on-the-spot technical support for our MasterTax tax solution and help clients with product hardware, software, and operating system issues via phone / remote access or email.
You'll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.
As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun.
Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP : We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.
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