Principal Field Applications Engineer

Principal Field Applications Engineer

Date : Sep 21, 2024

Location : San Jose, California, United States

Company : Super Micro Computer

Job Req ID : 24213

About Supermicro :

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary :

The Principal Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market.

The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible.

Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities :

Includes the following essential duties and responsibilities (other duties may also be assigned) :

Recruits, leads and mentors team of FAE' / s in support of revenue growth at all assigned accounts

Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty

Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions

Provides technical leadership in Pre-Sales and oversee implementation of such solutions

Effectively engage with C-level technical customers, gain and maintain trust

Highly technical problem solver who understands system architecture, hardware and software interaction

Should possess basic HW debug skills

Manage and leads product HW and SW engineers during product development

Manage and leads teams during investigation and resolution of problems in the field

Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues

Develop and review systems solutions, technical bid responses and presentations

Work cross-department to ensure customer satisfaction and timely resolution of issues

Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs

Ability to present the corporate brand, product messaging and solutions to customers

Visit on-site facilities and operations to enable solution integration and issue resolution

Some travel required (up to 25%)

Qualifications :

Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred

Excellent communication skills and business sense required

Minimum 17 years of related experience with Compute / Storage Server or Data Center or IT Infrastructure experience desired

Strong background and experience with x86-based server architecture

Solid HW system design and diagnostics skills

Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus

Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines

Individual must be able to work effectively in a high pressure environment

Salary Range

$171,000 - $199,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment : Cloud, Solution Architect, Embedded, Field Engineer, Developer, Technology, Engineering