Senior Manager Telehealth Clinical Services LCSW

POSITION SUMMARY

This position provides managerial and operational oversight of clinical departments. Develops, implements, and supports changes in process that support quality improvement, excellent patient care, and financial responsibility.

CORE FUNCTIONS

1. Provides team leadership in the delivery of coordinated, integrated patient throughput and care through the development and improvement of management and delivery systems.

Ensures care is provided in a fiscally responsible manner through process improvement. Assures care is coordinated through collaboration of multiple disciplines and assures all processes are followed.

2. Utilizes financial management through appropriate fiscal monitoring of resources, equipment and supplies. Identifies staffing levels needed to provide safe, quality patient care.

Adjusts staffing to meet changing workload projections and productivity targets.

3. Develops budget, ensures that targets are met, and analyzes budget variances.

4. Serves as a professional resource to patients, families, physicians, and staff by interpreting policies and facilitating care.

Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in escalated situations.

5. Serves as a role model to improve and mentor behaviors that enhance employee and patient satisfaction. Aligns care delivery with service expectations to facilitate patient and employee satisfaction and retention.

6. Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies.

Mentors staff to increase clinical skills, critical thinking, and problem solving skills. Conducts individual and team goal setting, performance planning and evaluation.

7. Facilitates change and participates in the development, implementation, and evaluation of goals, objectives, and quality management activities.

Seeks and utilizes input from staff affected by change and assists them through transitional phases and processes.

8. This position makes decisions that facilitate smooth coordination of care to ensure patient care needs are met while maintaining quality standards in a financially responsible manner.

Performs independently. Assures efficient operations to meet customer needs. Internal customers include physicians, staff, and management.

External customers include patients, families, and surrounding community.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge and understanding of clinical care and operations as normally obtained through the completion of a bachelor’s degree in nursing, business, health care or related field.

Requires clinical licensure applicable to area of practice.

Must possess a strong knowledge of clinical operations as normally demonstrated through 3-5 years of progressive management experience relevant to patient population.

Must demonstrate excellent human relations skills and have the ability to develop working relationships with physicians, staff, patients, and families.

Must have knowledge of the requirements of applicable regulatory and accreditation agencies. Excellent human relations and communication skills.

May require possession of a valid driver’s license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

Master’s degree preferred.

Additional related education and / or experience preferred.

EOE / Female / Minority / Disability / Veterans

Our organization supports a drug-free work environment.

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