Patient Account Representative

Position : Patient Account Representative Location : Terre Haute, IN

Job Id : 2133 # of Openings : 2 Patient Account Representative Position Summary We exist to provide the highest quality service to our consumers in the areas of billing and collecting of patient accounts.

Our goal is to create an atmosphere of friendliness, cooperation and trust in which our staff and consumers will be comfortable discussing monetary matters.

Our role is to serve our consumers through sound financial practices, prompt efficient processing of information and adherence to regulations, policies, and procedures.

We believe in the value and worth of all people and feel they are entitled to respect, honesty, and understanding. Essential Duties / Responsibilities To perform this job successfully, an individual must be able to perform the daily activities of the Patient Account Representative with little supervision and be capable of making decisions that are required to carry out the mission of the Patient Accounts department.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process, manage and maintain patient accounts, including all third-party payors.
• Analyze, identify, and resolve problems pertaining to EOB’s, billing errors and outstanding reports.
• Define new methods and services to enhance the quality of internal processes to reduce departmental errors.
• Assess and resolve client credit-balance statements.
• Process all commercial insurance payment applications, including Medicare, Medicaid, and third-party payment applications.
• Manage overpayment refund process for all submitted claims.
• Manage multiple tasks simultaneously.
• Performs other duties as assigned. Minimum Qualifications / Requirements
• High School Diploma or equivalent.
• One-year experience : medical billing procedures; accounting principles; data entry and retrieval.
• Working knowledge of collection policies, practices, laws and applicable regulations, regarding Medicaid, Medicare and major commercial insurance agencies.
• Excellent computer skills, Microsoft Excel and Microsoft Outlook experience strongly preferred.
• Electronic Medical Record experience strongly preferred.
• Basic skills : office / clerical, math, written and oral communications.
• Ability to use basic office equipment : i.e., copy / fax machine, calculator, etc.
• Excellent customer service skills.
• Willingness to use personal transportation in work capacity. Certifications, Licenses, Registrations
• Valid driver’s license in accordance with HCI motor vehicle policy.
22 days ago