Role Description
Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.
Core Responsibilities
Support front desk coverage and contributes to service team work
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts, as needed and facilitate resolution
Champion new initiatives as workflows are improved and new services are added
Champion organizational operating procedures
De-escalate conflict as it arises, and seek resolution
Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
Other duties, as assigned
What are we looking for?
An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style; able to take ownership of tasks
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred
US work authorization
Someone who embodies being 'Oaky'
Center Operations Supervisor
Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists . Own facilities management to keep the center safe, clean...
Operations Supervisor - The Mann Center Philadelphia, PA
The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. The Operations Supervisor will be responsible for supervising all activities within the venue oper...
Distribution Center Operations Supervisor - Philadelphia - C Shift
Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. Total responsibility for operating an efficient, productive and safe department, while meeting or exceeding daily production requirements within the Distributio...
RN Weekend Supervisor of Virtual Care Operations Center - 2/4 Night Shift
Could you be our next Supervisor of Virtual Care Operation Center (VCOC) in our 2 out of 4 Weekend Program?. Why work as a Supervisor of Virtual Care Operation Center with Main Line Health?. Come be a leader in our newly established Virtual Care Operation Center (VCOC) located in Radnor, PA! In this...
Operations Supervisor - The Mann Center Philadelphia, PA
The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. The Operations Supervisor will be responsible for supervising all activities within the venue oper...
Civil Engineer Manager (General)
Are you an enthusiastic and meticulous person eager to contribute to environmental protection? The Northeast Regional office of the Department of Environmental Protection is seeking an Civil Engineer Manager. ...
Call Center Supervisor
A company is looking for a Call Center Supervisor (Limited Service) to manage a team of Customer Service Representatives processing health insurance applications. ...
staff - Supervisor Registered Nurse (RN) - Skilled Nursing Facility Long Term Care - $47-55 per hour
LiveWell Centers is seeking a Registered Nurse (RN) Skilled Nursing Facility Long Term Care Supervisor for a nursing job in Philadelphia, Pennsylvania. The Weekend RN Supervisor assumes 24-hour responsibility and accountability for the nursing care of all residents on an assigned unit. We look forwa...
MIPC Operations Supervisor
The Operations Supervisor assists MIPC Leadership to achieve and sustain safe, reliable, environmentally compliant operations across all pipeline and terminal assets. The Operations Supervisor develops and leads MIPC's Pipeline Operators and Terminal Operators and provides guidance to anticipate and...
General Manager
TITLE: General Manager . The General Manager is the master of ceremonies, leading the way in culture, Company values, while delivering entertainment unmatched in the market. The General Manager understands business growth and dev...