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L1 IT Support Technician

VirtualVocations
Buffalo, New York, United States
Full-time

A company is looking for an L1 IT Support Technician to provide technical support and enhance user experience.Key Responsibilities : Provide Level 1 technical support to users, addressing queries and issuesLog, dispatch, track, escalate, and follow up on support ticketsContribute to the knowledge base and documentation for IT support resourcesRequired Qualifications : Minimum 2-3 years of experience in remote IT support or a similar roleProficient in Windows 10 / 11 and macOS administrationStrong experience with Microsoft 365 services and Google WorkspaceHands-on experience with Entra ID (formerly Azure Active Directory)Familiarity with the ITIL framework and basic networking concepts

11 days ago
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