SVP, Commercial Insurance Agency Operations & Client Service
About the Role
As Senior Vice President, Commercial Insurance Agency Operations you hold a critical leadership position at one the country’s fastest growing independent insurance brokers.
With the goal of achieving performance through the lens of the client experience, you evaluate how the organization’s most valuable resources work together to drive success.
Duties and Responsibilities
The Senior Vice President, Commercial Insurance Agency Operations and Client Service is a very strategic, forward-looking leadership position.
You have comprehensive oversight of the Region’s operational activities, a group that includes offices in the Midwest, Southeast, Mid-Atlantic, and New England area.
- From a front-line standpoint, you lead initiatives that optimize processes, enhance operational efficiency, and maintain a high level of client satisfaction and retention.
- Monitor key performance indicators, establishing metrics and conducting regular evaluations to ensure team effectiveness and individual employee development.
- Develop programs that assess and collect customer feedback along with strategies that improve compliance, service delivery, and client retention.
- Stay informed on industry trends and regulations. Provide feedback and insight to the executive team. Assess competitive risks.
Explore emerging technologies and implement where appropriate to streamline operations.
Skills & Experience
- Significant career experience in commercial property and casualty insurance with deep expertise in insurance agency operations, specifically pertaining to client service and policy administration.
- Demonstrated management success with notable accomplishments driving growth, spearheading key initiatives, and developing high-performance teams.
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