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Voice Specialist

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Jr. Voice Specialist with 1-3 years of experience.Key ResponsibilitiesMonitor global voice equipment using advanced toolsDiagnose and resolve technical issues related to voice communication systemsManage voice recording, retention systems, and oversee SBC Voice Gateways and SIP RoutingRequired QualificationsCCNP (Voice) certification or equivalent courses and practical experienceProficiency in monitoring tools like ServiceNow (SNOW) and JIRAExperience with Cisco Call Manager, Call Center Systems, and Amazon ConnectExperience in Change Management, Release Management, and Incident Management processesFamiliarity with Audio Conferencing, Avaya, Zoom, and Trader Voice Platforms

13 days ago
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