Dispatcher

Job Description

Job Description

As the Dispatcher your role is to direct the day-to-day route operations and report to the Call Center Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures.

Your duties involve daily communication and interaction with Providers and clients. You must also organize and conduct activities to ensure safe, cost-effective, on-time operating performance.

Track and report sign-in / sign-out times, ensure routes are timely, and that you communicate service issues to the Assistant General Manager as appropriate.

Job Responsibilities :

• Take client calls and communicate issues with the Assistant General Manager as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitor and completes driver sign-in and sign-out daily.
• May assign trips to providers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance in Trapeze.
• Participate in analysis and review of operating performance.
• Ensure all runs are performed with pick up and drop offs at the end of their shift.
• Note all closed and / or late starting runs and communicate same to the Assistant General Manager as appropriate.
• All other duties, as assigned.

Talent Requirements :

• Two (2) year’s previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze and Plus
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Why you should join our team . . .

At MJM, we hire team members who can take initiative and ownership of their daily tasks. Our work is fast paced and never the same from day to day, and our team members appreciate the impact they make on their communities.

They make important connections with the customers they serve, and this experience contributes to their personal growth and professional development.

Our Benefits :

Medical, dental & vision benefits Including great Teladoc benefits

Company provided life insurance & additional supplemental options

401K Plan

Employee Assistance Program

Paid time off - Including paid vacation & a floating holiday, sick days, and an annual employee Volunteer Day

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MJM classifies as confidential.

MJM Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

During employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customers and business records and any other information that MJM classifies as confidential.

Job Type : Full-time

Salary : $20.00 - $22.00 per hour

Benefits :

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule :

Weekends as needed, we are a 24 / 7 operation

Work Location : In person