Responsibilities
End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
Customer ownership and advocacy; the PM provides Voice of the Customer’ project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
Perform and oversee daily PM operational tasks working cross-functionally.
Build, maintain, and report operational metrics for end-to-end milestone management.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
Preferred Qualifications and Expertise
Systems and Processes
Thorough knowledge of systems / tools, processes, and application of project management methodology at strategic and tactical levels.
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
Communication, Relationship, and Leadership
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management / resolution
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self driven and motivated to provide exceptional customer service
Ability to see and close personal gaps / growth areas; desire to continually improve and move up in the organization
Qualifications
5-10 years of experience in managing Telecom services projects
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Base Salary Range : $78,500 - $112,100, commensurate with experience.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
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