EXECUTIVE HOUSEKEEPER | CHARLESTON HOLIDAY INN EXPRESS

Shaner Hotel Group
Charleston, WV, United States
Full-time

Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
  • Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel / departmental policies and procedures, ensuring that housekeeping team is informed as well.
  • Handle guest complaints ensuring guest satisfaction.
  • Hire, train and develop team members and ensure all required training is complete according to standards.
  • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
  • Ensure all end of month reports are completed to standard.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Manages all aspects of employee performance to ensure productivity and a quality work environment.
  • Maintains Housekeeping Department's annual budget.
  • Performs housekeeping, laundry, and houseperson functions whenever necessary.
  • Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and / or franchise.

Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

  • Minimum 1-3 years of housekeeping management experience in the hospitality industry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English / Spanish a plus.
  • Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.

Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.

We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.

You can find out more by visiting our website, www.shanercorp.com!

About the Team

Shaner has an amazing opportunity at our Holiday Inn Express Charleston-Civic Center located in the beautiful riverfront capital of Charleston, West Virginia.

We offer 195 rooms that feature our signature great night's sleep mattresses, plush pillows, high-speed Wi-Fi and more. The hotel also offers a fitness center, a cozy Great Room for relaxing or TV watching, and complimentary hot breakfast buffet with the world's best warm cinnamon rolls!

26 days ago
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