Claims Assistant, Commercial Property and Casualty

Are you looking for an exciting career opportunity with an expanding insurance company? Are you eager to prove yourself, be valued, be supported, and have the opportunity to grow?

You might be the right person for our Claims Assistant, Commercial Property & Casualty position. The Claims Assistant, Commercial Property & Casualty compiles and maintains records of all P&C Claims transactions.

The Claims Assistant also performs at the direction of the technical / professional staff of the claims team and reports to the Claims Supervisor.

Job Responsibilities :

• Monitor the new claims’ inboxes
• Intake and set up new claims in the claims system
• Assign claims to the appropriate adjusters using the provided matrix
• Send claim receipt acknowledgments to brokers and insureds
• Review and distribute mail to the adjuster assigned to the claim
• Monitor and triage voicemail messages
• Field calls from claimants, brokers, attorneys, and the insureds
• Invoice insureds for reimbursement of liability deductibles and maintain the liability deductible spreadsheet
• Ensure that credits on files are properly routed and credited to each claim
• Interact with accounting regarding payment requests
• Act as a liaison for ordering supplies
• At an adjuster's direction, contact the insured and the claimant on new claims to get proper information about the loss
• Request medical records and police reports, as applicable.
• Handle lower-tier 1st party property damage (glass) claims.
• Maintain and manage claim diaries.
• Other duties as assigned.

Qualifications / Competencies :

• High school graduate, college degree preferred
• One year of typing and filing experience
• Office 365 experience required
• Type 50 wpm accurately
• Knowledge of office practices and procedures

Salary Range :

• $40,100.00 - $56,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Benefits :

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).

Employees will accrue 0.0692 hours of Paid Time Off (PTO) per paid hour, which may total 18 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions.

With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington.

CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions.

We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year.

In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress.

CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law.

CopperPoint maintains a drug-free workplace.

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