Implementation Specialist

About Fishbowl

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals.

Our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations.

We are passionate about helping people, providing simplicity and flow for business owners, enabling them to focus on what they love most : running their business.

The Opportunity

Implementation Specialists are responsible for guiding customers through the setup, training, Go Live Plan , and successful usage of Fishbowl and its supplemental products in their daily business operations.

They manage customer expectations while providing support and knowledge to ensure a best-in-class customer experience.

Responsibilities

• Manage 15-20 Fishbowl customers through successful implementation of our software within 60 days or less.
• Create and execute on Go Live Plan including communication of customer responsibility due dates via kickoff call.
• Maintain customer engagement through weekly check-ins ensuring progress on their Go Live Plan by answering questions, addressing concerns, and conducting onboarding training.
• Collaborate with Account Managers and Customer Support to facilitate best-in-class customer lifecycle management.
• Establish data hygiene on customer files in Salesforce verifying project status, updates, trainings, and details of customer communication.
• Administer customer training account through Brainstorm and conduct follow-up as needed.
• Facilitate third party integrations (QuickBooks, Sharpe, SPS, etc.).

Required Qualifications

• 1-2 years customer service or account management experience.
• Intermediate-advanced proficiency in Microsoft Suite (Excel & Outlook).
• 1+ years of project management experience.
• Strong communication skills both verbal and written, strong interpersonal skills, and demonstrated attention to detail.
• Ability and desire to deliver results through a high-energy, can-do attitude, comfortable working in a fast-paced and autonomous environment.
• General accounting and QuickBooks knowledge.

Preferred Qualifications

• 1-2 years' experience in training or implementation in a tech / software company.
• Project Management Certification or deep understanding of change & project management.
• Warehousing and Inventory knowledge.
• Familiarity with report writing and database structure.

Benefits

• Flex PTO policy with no accrual needed allowing employees the time they need away from work.
• Multiple healthcare options to choose from including PTO and HSA options with matching company contributions to an employee’s HSA account.
• Paid parental leave.
• 401K matching.
• On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office.
• Generous anniversary gifts for all employees every year on their anniversary date.

J-18808-Ljbffr