Join Ashley Freese & Associates, Inc., a dynamic insurance agency located in the heart of Lincoln, Nebraska, where we prioritize exceptional customer service and a positive work environment.
As a Licensed Insurance Customer Service Representative, you will be an essential part of our team dedicated to providing top-tier support to our policyholders.
At Ashley Freese & Associates, Inc., we value transparency, teamwork, and dedication. We believe in building long-lasting relationships with our clients and ensuring their insurance needs are met with care and expertise.
If you are a customer-oriented professional looking to make a difference and grow in the insurance industry, this is the perfect opportunity for you.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Appreciation Lunches
Weekly Team Meetings
Annual Bonus Opportunities
Family Friendly
Positive Team Culture
Holiday Parties
Home / Work Life Balance
Pay Raise Opportunities
Responsibilities
Client Support : Provide exceptional customer service to policyholders, addressing inquiries, and resolving issues in a professional and timely manner.
Policy Maintenance : Assist clients with policy updates, changes, and billing inquiries to ensure accurate coverage.Claims Assistance : Guide clients through the claims process, offering support and clear communication throughout.
Requirement
Licensing : Possession of a valid insurance license or willingness to obtain one within 60 days of hire.
Customer Service Experience : Previous experience in a customer service role, preferably in the insurance industry.
Communication Skills : Excellent verbal and written communication abilities, with the ability to interact professionally with clients and team members.
Problem-Solving : Strong analytical and problem-solving skills to address customer concerns effectively and efficiently.
Organizational Skills : Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously.
Team Player : Collaborative mindset with a willingness to support colleagues and contribute to a positive work environment.
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