EVENT SECURITY

Our teammates are at the core of what we believe in : People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team.

Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE : Provide all guests to Progressive Field a safe, pleasant and comfortable environment and create positive memorable experiences through exceptional customer service as a member of the Event Security team.

RESPONSIBILITIES & DUTIES :

• Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field
• Deliver exceptional customer service by actively engaging, welcoming, directing, addressing inquiries, and resolving complaints from all guests
• Ensure visible security presence at entrance and exit gates, Ballpark, dugouts, bullpens, team shops, and restricted areas
• Secure various restricted locations and prohibited access to unauthorized individuals
• Demonstrate a professional demeanor at all times
• Welcome and engage with guests appropriately upon entry and exit
• Provide crowd management and assist with crowd movement as necessary
• Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete the appropriate reports
• Demonstrate a comprehensive understanding and knowledge of Progressive Field policies and procedures, ensuring their enforcement
• Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures
• Have a thorough knowledge and understanding and ability to carry-out the Standard Operating
• Understand and execute Standard Operating Procedures for various Event Security positions
• Adhere to assigned work schedule, attend pre-event briefings and meetings
• Properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations
• All other duties and responsibilities as assigned

DEPARTMENT REQUIREMENTS :

• Must be 18 years of age or older
• Ability to successfully complete training requirements is mandatory
• This training is provided by the Cleveland Guardians and includes twelve (12) hours of security and anti-terrorism training in the first year of employment, and a minimum of eight (8) hours annually thereafter
• Possess a working understanding of safety and security functions, customer service philosophies, and principles related to conflict de-escalation and resolution
• Ability to join and maintain good standing in the Service Employees International Union, Local 1.

AVAILABILITY REQUIREMENTS :

• Availability for a minimum of 53 out of 81 home games each year (65%) is required.
• Must be open to working events beyond Cleveland Guardians baseball games.

ORGANIZATIONAL REQUIREMENTS :

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Ability to utilize reliable transportation.
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description.

We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization.

We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)