Swiftwick designs, engineers, and builds performance socks for endurance sports. We are seeking a process-driven person with a passion for continuous improvement to lead team members who create exceptional experiences for our customers.
The Operations Manager will guide our customer service, order management, and fulfillment teams. This position is a temporary role and will be reporting to the Director of Operations.
About you :
- Keen eye for detail and highly organized
- Ability to lead and mentor team members
- Desire to contribute ideas and solutions create efficiencies
Responsibilities (other duties may be assigned) :
- Address customer inquiries and guide customers to solutions through live chats in Gorgias
- Lead, guide, and develop team members to optimize efficiency, morale, and professional development
- Develop and maintain effective business processes that adapt to changing business demands while striving to exceed customer expectations at every opportunity
- Identify and implement initiatives to increase performance, improve service levels and reduce costs
- Work closely with the Controller and Supply Chain team to ensure business processes support accurate and efficient inventory control and accounting
- Track and maintain appropriate metrics
- Participate as a member of the management team and contribute to company decision making and strategic planning
Requirements
- 3-5 years in customer service or related field
- 5+ years of relevant work experience in a management role
- Bachelor's degree in Business, Operations Management or related field preferred
- Exceptional analytical, planning, and organizational skills
- Exhibit meticulous attention to detail and is committed to producing accurate and high-quality work
Construction Services Operations Manager
The Operations Manager role involves providing direct supervision to group's Field and Laboratory Services Managers, Professionals and Administrative support. Construction Services Operations Manager. Construction Services Operations Manager. We promote a flexible work environment, empowering you an...
Hospital Operations Manager
As a Hospital Operations Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of...
Service Management & Operations-Manager
As part of PwC’s Technology Operations (IT4IT) practice, the Service Management and Operations capability helps our clients transform their business through innovative technology solutions and effective Service Management Operations. We help our clients adopt the cloud to transform Information Techn...
Operations General Manager
Operations Manager (or similar) experience in managing internal staff, P&L, budget and cost control, etc. Director of Construction Operations. Our Nashville based client is interviewing for a Director of Construction Operations, in the Nashville area. This person will drive the growth and expansion ...
Operations Consulting - Sourcing & Procurement - Coupa, Manager
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Accounting, Business Administration/Management, Economics, Industrial and Operations Engineering, Supply Chain Management, Industrial Engineering. ...
Store Operations Sr Manager
The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external...
Senior Manager - Multi-Location Car Wash Operations
Job Title: Senior Manager - Multi-Location Car Wash Operations Locations: Antioch, TN & Smyrna, TN Company: Wash N Roll About Us: Wash N Roll is a leader in premium car wash services, committed to delivering exceptional quality and customer satisfaction at every turn. We are se...
Product Operations Manager
We seek a highly motivated and detail-oriented Product Operations Manager to join our dynamic team. Collaborate with cross-functional teams, including Product Management, Engineering, Design, Marketing, and Sales, to develop and execute product operations strategies. Monitor key performance indicato...
Manager, Operations - Leasing
The Operations Managers – Leasing will provide direction and guidance to a team of Leasing Manager(s) and Leasing Consultants. The Operations Manager – Leasing will be directly responsible for overseeing the marketing and leasing of all vacant and coming soon homes within their designated portfolio....
Operations General Manager
Operations Manager (or similar) experience in managing internal staff, P&L, budget and cost control, etc. Director of Construction Operations. Our Nashville based client is interviewing for a Director of Construction Operations, in the Nashville area. This person will drive the growth and expansion ...