Launch Training Manager, Amazon Fresh Stores

If you thrive in a challenging and fast-paced environment, this is the place for you. Amazon Fresh is assembling a team of Training Managers and we’d like you to join us in our mission to be Earth’s most customer-centric company!

Amazon Fresh looks for individuals who can think strategically as well as roll up their sleeves and dive deep into practical application.

The person in this role must be able to get things done through partnership, influence and perseverance, working with Store Operations.

In this role, you will be responsible for training hourly associates. Your main responsibilities will include coordinating store training, providing training and mentorship to store personnel, and assist with hands on store support post launch.

You will travel extensively in the markets you support and will also be readily available to quickly respond to unplanned issues that affect launch training operations.

Excellent time management, organization and communication skills are indispensable for this role.

Candidates must meet the following criteria :

• Must have at least 3 years professional work experience in learning and development
• Bachelor’s degree in business administration, human resources, or a related field
• Demonstrated ability to communicate information clearly and facilitate learning for diverse audiences
• Ability to identify the training needs of an organization and recognize where changes and improvements can be made.
• Experience collaborating with staff, trainees, subject matter experts, and the organization’s leaders in person and through teams
• At least 3 years physical retail experience
• 75% - 100% travel depending on business needs

Key job responsibilities

• Serve as the single threaded leader for training and development in launch sites. Maintain strong relationships with all key stakeholders.
• Be an active and productive partner / liaison with the Regional Manager and store teams.
• Consult on learning strategies and effectiveness, audit in-store training execution, and gather feedback from the field to improve learning and development programs.
• Assess employees’ needs for training and further development Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.
• Engage multiple stakeholders and drive alignment and action towards goals.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Communicate clearly and concisely, including interpersonal and written communications.

We are open to hiring candidates to work out of one of the following locations :

Virtual Location - CA

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
6 hours ago