Entry Level Customer Service Manager - Retail Client

Moxie Management
Darien, CT, US
Full-time
Quick Apply

The role of the Entry Level Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience.

The role will directly lead local personnel for improving customer service, managing service requests, cycle time, and ensuring effective communication within the market on results and performance.

Please note that this is an entry-level position- you must learn all ends of our business operations before overseeing a team.

Responsibilities : Build client relationships by providing exceptional customer service Have a thorough understanding of all client's products and services and be able to educate clients on how our products and services would be beneficial to them Acts as a Point of Contact for new and existing clients Troubleshoot and problem-solve client or member accounts and issues Perform customer account maintenance requests from clients Provide sound business advice and suggestions to clients Retain business by identifying and addressing client issues (red flags) Suggest ideas and improvements Other duties as assigned Knowledge, Skills, and Abilities : Minimum of 2 years supervisory experience preferred Minimum 4 years of customer service experience preferred Excellent training and customer service skills Strong organizational skills The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times Able to be flexible in a rapidly changing work environment Ability to work independently self-starter #LI-Onsite Powered by JazzHR

19 hours ago
Related jobs
Promoted
Atomic Promotions Inc
Stamford, Connecticut

In this entry-level role, the Account Manager will use their experience and provided training in sales, marketing, public relations, and customer service paired with their superior organizational skills to assist the business development team in executing marketing strategies for a variety of key cl...

Promoted
Coastal Connections Inc
Bridgeport, Connecticut

We are seeking an enthusiastic and dynamic individual to join our team as an Entry Level Customer Service Event Manager. Execute retail marketing and promotions campaigns in big box retailers to drive sales goals for assigned clientele. In this role, you will play a vital part in building and mainta...

Coastal Connections Connecticut
Bridgeport, Connecticut

Responsibilities of the Entry Level Retail Sales Manager Trainee: Directly engage with customers to effectively promote the benefits and features of our client’s products and services in retail locations and local events Continuously develop skills to effectively hire, train, motivate, and adv...

Michaels
Bridgeport, Connecticut

Offrir un service à la clientèle courtois. Former, observer et encadrer l’équipe du service à la clientèle (sur la surface de vente et aux caisses) pour obtenir des résultats, participer au processus de gestion du rendement, soutenir le développement des talents de votre équipe, utiliser les compéte...

NEW YORK PANEL OF CONSULTANTS INC
Norwalk, Connecticut

We specialize in offering effective and personal customer acquisition services to a broad range of clients from large corporations to Fortune 500 clients in the telecom, technology, energy, and retail industries. The Account Manager will be responsible for providing effective communication and excep...

Whole Foods Market
Darien, Connecticut

Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...

Fedex Ground
Norwalk, Connecticut

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to...

StructureCare®
CT, United States

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our New England territory. Acting as the single point of contact for all long-term customer relationships. Accountability for client deliverables. Developing and prese...

Stericycle
Bridgeport, Connecticut

Title: Entry Level Hospital Services Technician. Hospital Services Technicians travel between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs, including but not limited to: Sharps Management Service, Pharmaceutica...

Canon
Stamford, Connecticut

Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. Please note: this is a customer-facing role, and requires compli...