Design and Sales Associate

Join Our Team as a Design and Sales Associate with Floor Coverings International!

At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America.

With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes.

We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

We understand the pivotal role of a welcoming office environment in fostering the growth and success of our local franchise.

As a Design and Sales Associate , you will be responsible to sell flooring to customers and deliver on the sale in seeing installation through to completion and final payment.

The Design and Sales Associate must focus on customer experience by assisting them in making creative choices that will work best to fulfill the vision they have for their space.

To thrive in this role, you’ll need to be self-motivated, an independent worker, a great communicator, highly organized, and enjoy a team atmosphere.

We are looking for an individual who isn’t afraid to work hard, including some evenings and weekends. The right individual will play a key part in the expansion of this company and will have the opportunity to grow as the company grows.

This is a full time, 100% commission-based role. A company Van loaded with over 3000 samples will be provided for this role.

Responsibilities : Design and Sales

Design and Sales

• Be the primary sales person for the company with exceptional close rate and high margin for both in-home and B2B2C sale
• Become an expert in understating all of the company’s products and services
• Collaborate with the customer and help them find a great solution for their needs
• Grow the business through self-sourced leads and create a book of business for the company to supplement leads acquired by other methods
• Maintain customer relationships and develop key referral sources to generate ongoing business
• Be available to work show room hours to serve our customer, if needed
• Use all steps of our Inspired sale process (training provided)
• Make decisions and act in accordance with FCI’s core values and mission

Marketing & Customer Relations

• Ensure the highest (NPS) and rating for the company in flooring in the communities served
• Ensure customer’s expectations are exceeded (including for lost sale)
• Assist in developing, managing, and implementing local marketing initiatives
• Support and participate in home shows and events (some evenings and weekends may be required)

Finance and Accounting

• Work with external bookkeeping and accounting vendors for timely and accurate capture of income and expenses (training provided)
• Track, prepare, and manage timely payment of business-related expenses to vendors, suppliers and partners
• Generate reports for financial management

Production and Operations

• Capture detailed pictures and videos at the time of customer visit for production
• Make sure that product orders are accurate and follow up on delivery
• Coordinate schedules between customers and installers for efficient job scheduling
• Communicate start dates and times with installers and customers
• Keep customers informed about ongoing installation details and job progress
• Obtain written permission for any changes in contracted work
• Confirm scope of work and compensation with installers prior to the start of each job
• Update FCI systems with job status and upcoming schedules (training provided)
• Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders
• Generate reports for operations management

Continuous Improvement

• Attend weekly meetings with the Owner at scheduled times
• Work towards weekly and monthly goal achievement
• Be open to attending training seminars at the owner’s discretion
• Make decisions and act in alignment with Floor Coverings International's core values and mission.
• Follow our Sales System using our tablet, laptop, and software (non-negotiable)

Design and Sales Associate Benefits and Perks :

• Full-time Position with high income potential
• Paid Vacation and Holidays
• Extensive training programs and support (will require out of town travel)
• Opportunity to grow with the business
• Family Owned and Operated - Friendly Environment

Design and Sales Associate Qualifications :

• Expert level understanding of flooring and flooring sales for hardwood, LVP, carpet, tile and vinyl including required materials and installation techniques
• Track record of selling $600K or more of flooring per year for at least 2 of the past 4 years
• Experience with in-home sales highly desired
• Understanding of home design and décor trends a plus
• Comfortable with tracking and managing performance metrics and ability to make smart, on-the-spot decisions
• Strong communication skills, particularly over the phone
• Capable of working independently without constant supervision
• Proficient using enterprise systems and computers / tablets for the job (training provided)
• Proficiency in managing crews and calendars
• Desire to learn and grow professionally
• Desire to assist with the growth of a new location

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as a Design and Sales Associate with Floor Coverings International.