Job Description
Job Description
Do you thrive in a fast-paced environment where you can troubleshoot and solve problems? Are you passionate about providing exceptional customer service?
If so, we want to hear from you! Anchor Software was established to provide comprehensive software solutions for database management, direct marketing, direct mail, data enhancement and data quality.
Anchor provides products for Postal Processing, Enterprise Data Quality, and Document Design.
Anchor Software is seeking a highly motivated and customer-focused Software Technical Support Specialist to join our growing team.
In this role, you will be responsible for providing first-line technical support to our users, helping them navigate our software and resolving any issues they encounter.
Responsibilities :
- Respond to user inquiries via phone and email
- Troubleshoot and diagnose software problems
- Provide clear and concise instructions to users on how to resolve issues
- Document and escalate complex issues to the development team
- Stay up-to-date on the latest software features and functionality
- Contribute to the development of knowledge base articles and FAQs
- Maintain a positive and professional demeanor at all times
- As needed, collaborate with QA and development teams to ensure product quality
Qualifications :
- Minimum 1 year of experience in technical support or a related field
- Understanding of Technical Support best practices and procedures
- Strong understanding of computer software and hardware
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- Strong customer service orientation
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Direct Mail or Marketing experience preferred
Technical Support Specialist
A company is looking for a Technical Support Representative, Specialist. Key Responsibilities:Provide support for the 24x7 HelpdeskDocument all cases within the Zendesk ticketing system and escalate cases as neededRespond to and diagnose problems through discussion with users and ensure timely resol...
Product Technical Support Specialist
The Product Support Specialist serves as a quick-response technical resource to Culligan dealerships and a product resource to the Regional Technical Advisors, with emphasis on bottleless and ice products and applications. The Specialist, conducts support requests, maintains the highest level of bra...
Technical Support Specialist II
Key Responsibilities:Handle inbound and outbound calls to resolve technical issues and answer customer inquiriesAssist with product setup, troubleshooting, and network analysisSupport customers with VoIP phone installation, network configurations, and billing inquiriesRequired Qualifications:Strong ...
Technical Support Specialist
Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day). Information Technology College degree preferred Previous technical support/engineering/troubleshooting experience. Interface with Tier 2 on customer issues and comments Help Maintain online Knowledge Base Provide Te...
Technical Support Specialist - Level 2
A company is looking for a Technical Support Specialist - Level 2. ...
Software Technical Support Specialist
Software Technical Support Specialist to join our growing team. In this role, you will be responsible for providing first-line technical support to our users, helping them navigate our software and resolving any issues they encounter. Do you thrive in a fast-paced environment where you can troublesh...
Technical Support Specialist, Urologic Cancer Diagnostics - Simply Biotech
Technical Support Specialist, Urologic Cancer Diagnostics - Simply BiotechOVERVIEWAre you looking for a new opportunity to join an exciting multinational healthcare company that provides actionable genomic information to personalize the diagnosis and treatment of cancer as a key member of their cove...
(Onsite) VIP Technical Support Specialist - 6+ Month W2 Contract
VIP Technical Support Specialist. Have you ever dreamt of working for a leading company where your passion for technology and executive support combines? Do you thrive in high-stakes environments and are eager to use your skills to support top-tier executives?. Providing top-notch technical support ...
Technical Support Specialist
Samsung SDS America is looking for a Technical Support Specialist to join our team. The ideal candidate will be providing exceptional technical support to our clients by resolving complex technical issues. Facilitate technical support between tier 2 and the systems/network team. IT Support (Helpdesk...
Technical Support Specialist
The Aspira Solutions Business Technical Support Specialist is responsible for handling client inquires/questions/issues, documenting, troubleshooting, and resolving hardware, network, software, application, technical, and customer service-related issues. The Technical Support Specialist is responsib...