Leasing Specialist

Job Description

Job Description

Summary

The primary purpose of this position is to perform a variety of tasks to support the day-to-day

business of assigned properties. The incumbent works to ensure maximum occupancy of units and to

sustain successful residency of TGHA Residents. Duties include providing customer service to TGHA

Residents, conducting housing / grounds inspections, and providing general clerical and

administrative support to the Property Manager and Assistant Property Manager.

All activities must support The Greenville Housing Authority’s ( TGHA or Authority ) mission,

strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of

work. Other responsibilities, duties, and skills may be required and assigned, as needed.

Maintains positive resident communications and relations, including answering phone calls and

receiving walk-in visitors to office; receives and responds to inquiries (telephone and in-person)

from applicants, Residents, landlords, and community organizations when appropriate.

Greets housing Residents, applicants, and the public with professional courtesy, tact, and

respect.

Maintains an onsite presence and is readily available to tenants during established business

hours for the assigned development.

Provides customer service to Residents, answers incoming calls from the general public, and

responds to inquiries regarding program information.

Shows vacant units to applicants and provides applicants with information about the apartment,

community, amenities, and other information.

Participates in the resolution of disputes and conflicts between Residents, community members,

and neighbors; escalates issues as required.

Completes data entry, including entering accurate Tenant Income Certification (TIC) information

into the South Carolina State Housing and Finance and Development Authority (SCSHFDA) Compliance

Monitoring & Certification Portal.

Ensures mailing and receipt of documentation as required by operations of assigned properties.

Maintains a supply of various forms and flyers for Residents and the general public; receives,

sorts, and distributes incoming / outgoing correspondence; maintains and fulfills supply needs by

checking stock room to determine inventory levels.

Assists Property Manager by researching and obtaining necessary documentation or data when

requested; completes special projects related to housing management activities as required.

Coordinates, tracks and follows-up on Pest Control services for assigned properties.

Generates work orders in response to requests for repairs from Residents. Closes out work orders

in accordance with established procedures.

Coordinates, schedules, and conducts inspections along with the Assistant Property Manager as

required.

Assists with coordinating relocation of Residents as required at assigned

properties.

Education and / or Experience

High school diploma or GED and a minimum of two (2) years of experience in property management or

assisted housing. Some college coursework preferred. An equivalent combination of education and

experience may be considered.

Some positions may require possession of a valid driver’s license and the ability to be insurable

under the Authority’s automobile insurance plan at the standard rate.

Willing to obtain Low Income Housing Tax Credit (LIHTC) Certification within one year of hire.