Description
Company : Parking Management Company - PMC
Job Title : Valet Parking Supervisor
Position Type : Full-time and Part-time
Pay : Hourly + Tips + Bonus Opportunities
Unleash your leadership potential and elevate guest experiences as Valet Parking Supervisor
Are you a customer service professional eager to elevate your career? Do you crave customer service excellence and leading a team that elevates hospitality?
Imagine yourself at PMC, the nation's fastest-growing parking management company orchestrating unforgettable guest experiences across 5-star hotels, vibrant events, and more.
Why PMC?
PMC is more than a workplace; it's a platform for growth and success. Enjoy a supportive team environment that values your contributions.
As a Valet Parking Supervisor, you'll enjoy a competitive wage ranging from $14 to $20+ per hour (rate boosted by tips and bonuses).
What Does a Valet Parking Supervisor Do?
Lead a team of valets, ensuring guests receive red-carpet treatment at every turn. From greeting with a smile to overseeing smooth parking operations, you'll be the driving force behind exceptional service.
Think about resolving concerns proactively, exceeding expectations, and building a team that shines.
Essential Duties and Responsibilities :
- Manage, direct, and oversee the parking operation and staff.
- Handle guest-related concerns, questions, claims, and service issues.
- Ensure associates follow proper attendance and timekeeping procedures.
- Conduct required staff meetings, communicating pertinent daily information before each shift.
- Maintain a work-friendly atmosphere and a team environment.
- Communicate effectively with associates, guests, and managers.
- Conduct proper tip handling, including shift cuts, tip share, and reporting.
- Anticipate guest needs, resolve issues proactively, and exceed expectations.
- Supervise valet team to ensure proper key handling and safe, efficient parking / retrieval of vehicles.
- Follow proper procedures for associate or guest incidents / accidents.
- Maintain a safe environment for associates and guests.
- Other duties as assigned by guest service manager or city manager.
Work Environment and Physical Demands :
While performing the duties of this job, the employee is regularly exposed to all outdoor weather conditions and may stand for up to 8 hours at a time.
Physical demands include running to and from vehicles and parking areas multiple times during a shift, running 200 yards, up to 75 times during a shift, and quickly getting in and out of various types and sizes of vehicles.
Skills of Successful Valet Parking Supervisor :
- Outstanding customer service skills.
- Excellent verbal and written communication skills.
- Ability to balance multiple tasks and demonstrate good time management.
- Independence and teamwork capabilities.
- Positive and professional attitude.
Qualifications
Qualifications for a Valet Parking Supervisor :
- At least 18 years old.
- Customer service experience.
- Basic math skills.
- Valid driver's license.
- Ability to pass background and motor vehicle record checks.
- Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
- Leadership skills and ability to lead a team.
- Ability to drive a standard (stick-shift) vehicle.
- Use of personal cell phones may be required for work purposes.
Work Schedule :
Whether you seek full-time, part-time, or seasonal work, PMC accommodates your needs! With operations open 24 / 7, we can tailor shifts to your schedule, making this position ideal for retirees, semi-retirees, stay-at-home parents, or college students.
Benefits :
- Competitive salary commensurate with experience
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities, including training, conferences, and mentorship programs
How to Apply :
If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application.
We look forward to hearing from you!
Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now " and let's start a conversation! We're eager to welcome the next member into our PMC family.
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