District Operations Manager

Job Summary : This position manages the operating, service, and sales functions for the district by meeting the equipment rental needs of the construction industry, industrial companies, and comparable customers.

This includes overall management

responsibility for profit and loss, budgeting, and staffing. An entrepreneurial-spirited position, driving the aggressive growth strategy for the designated district.

Essential Functions :

Hires develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)

Models promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Drives a safety-first culture throughout their district and overall company

Designs develops, and implements budgets to optimize revenue targets for all branch operations within assigned territory

Establishes criteria to ensure compliance with company guidelines and effective operations

Leads motivates, and develops operations, service, and sales workforce. Fosters a customer-centric approach to sales and service

Collaborates with Branch Managers, Service Managers, and Sales Managers to formulate strategies to meet or exceed Business Plan Forecasts

Mentors Branch Managers and store personnel and provides necessary tools to help them maximize revenues, branch profitability, and performance

Develops and implements Key Performance Indicators for tracking and reporting purposes

Leads product quality and customer satisfaction at a district level through coaching and best practice reviews

Manages and leads district business development, customer retention, and market expansion

Develops & implements strategic business and sales plans and forecasts

Ensures branches are aligned with and exceeding operational excellence goals and reviews

Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs other duties as assigned

Knowledge, Skills, and Abilities :

Strong technical aptitude and understanding of the construction equipment and rental industry

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

Exceptional attention to detail

Excellent oral and written communication skills

First-class presentation skills before both small and large groups

Interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence, and persuade

Proficient skills required in solid problem-solving, planning, organization, time management, and analysis

Exceptional organizational, time management, and multi-tasking skills

Advanced Microsoft Office skills including Excel, Word, and PowerPoint

Ability to work with all levels of personnel within the organization and customer operations

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Ability to understand the implications of new information for both current and future problem-solving and decision-making

Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately

Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables

Ability to work independently and within a team in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations

Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience :

High school diploma or equivalent required; Bachelor's degree in Business Management, Business Administration or Construction Management, or related field preferred

Seven to ten years of successful business management experience, including previous branch or territory management, preferably in the construction equipment rental industry

A minimum of five years of progressive supervisory experience

A proven track record of sales and customer service / retention experience

Coaching / mentoring experience with branch management

Supervisory Responsibilities :

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work;

coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints

and resolving problems.

Travel :

Extensive travel, up to 75% to 85% required

Valid driver’s license

Physical Requirements :

This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

This role frequently communicates with others, and must be able to exchange accurate information in these situations

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 30 pounds.

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Ascend / descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down the ladder

Be able to safely maneuver and work underneath equipment

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Safety training required; PPE required outside of office / parking lot area

Work Environment :

This job is generally performed in a professional office environment

Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity

The noise level may be loud at times

Exposure to small quantities of chemicals, steam, high-pressure water, and highspeed rotating equipment

On occasion time spent in confined spaces and high places.

Frequently works at a fast pace with unscheduled interruptions

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)