Customer Service Representative

Come Work w ith Us!

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Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team.

We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity : Taylor Communications, a division of Taylor Corporation, is looking for a Customer Service Representative to join their team! In this role, you will be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring all customer requirements and needs are completely met.

Your Responsibilities :

• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary. Understand and appropriately use the company pricing system and policies.

Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc.

for accuracy and improvement opportunities.

• Manage workflow to meet customer deadlines in a team environment. Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• May act as a coach / mentor to other CSR's.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.

You Must Have :

• High School education or above with 2 years of college preferred
• Minimum of 3+ years of related / relevant customer service experience
• Strong Microsoft Office skills with emphasis on Excel and Outlook

We Would Prefer :

• Advanced computer experience and ability to implement new technologies
• Print, marketing or promotional product experience and / or Salesforce.com knowledge

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges.

For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands.

Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.