We’re Outbrain.
We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.
Outbrain is seeking a Customer Success Manager to play a key role on our Global Performance Team. The Account Manager will serve as a primary point of contact for existing and new performance advertisers that are seeking to utilize Outbrain’s global network to grow their business, with emphasis on performance buyers in various verticals.
As a Customer Success Manager, you will serve both as an expert in Outbrain’s platform, and as a specialist on conversion-oriented content marketing.
You will use these skills to assist key clients build their native advertising strategy, and co-op with them to succeed and grow.
As with any Outbrain employee, we’re looking for someone who is resourceful, bright, curious, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what they do.
A day in the life
- Serve as a primary point of contact for managed clients with performance-based KPIs. You will guide clients to achieve ROI-positive activity by : strategizing, advising on campaign setup, regularly checking in with performance, and acting as the expert on best practices for the Outbrain platform.
- Be an originator of ideas and initiatives that can improve performance and help clients scale
- Meet and consult regularly with clients to get a clear picture of performance, plans and priorities
- Identify strategic opportunities and upsell against them
- Carry out kickoff calls and manage onboarding process for new clients
- Educate clients about best practices, provide insights from data
- Interfaces with other department internally, including Content, Product, Account services, BI, and others
Responsibilities :
In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships.
You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting and optimization of campaigns.
Within three months, you’ll be the day-to-day contact for a global book of clients, helping them achieve their KPIs and developing data-driven optimization strategies.
You will be recognized for campaign successes and own failures.
- After 6 months, you’ll be an essential member of the team, substantially contributing to the team’s success by managing the daily workflow for your client accounts.
- At the end of your first year, you will be an important part of Outbrain : as a valued colleague in our fast-growing team and as an expert in content and performance marketing.
Your knowledge and expertise will help you support your team and customers in all aspects.
What you’ll bring
- 1-3 years experience in account management (or similar client-facing role) experience in digital advertising with emphasis on performance activity.
- Previous experience in a social / native / display ad platform, agency or affiliate network is a plus.
- Analytical and data driven with ability to monitor and identify trends in performance
- Ability to execute efficiently and effectively in a fast-paced technological environment
- Effective prioritization and time-management skills
- Excellent written and verbal communication skills
- Strong presentation skills
- Strong knowledge of Microsoft applications, especially Excel and PowerPoint
- An optimistic attitude and proactive resourcefulness to positively influence your peers, colleagues, and clients.
- You are always curious to learn more while remaining adaptable, as long as the end result is getting shit done, and having fun
- Experience in working with stakeholders across time zones, locations and cultures is a plus
More than snacks!
- Brand new NYC office in the Flatiron district with a flexible hybrid working model.
- Generous vacation package and unlimited sick daysWorld class healthcare options that are partially covered by Outbrain above benchmark (Medical, Dental, Vision, and Life Insurance, 401K Plan with Matching)
- Opportunities to join our mentorship program and inclusive
- Employee Resource Groups
- Full access to LinkedIn Learning and our in-house SmartBrain educational platform
- Meet the team with our Global Onboarding Experience
- Happy hours, group lunches and of course a fully stocked kitchen with multiple coffee options!
Territory Sales Manager - Manhattan Sales Sales New York City, New York 2024-07-31 00:00:00Z #7[...]
Strong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As a Territory Sales Manager, build out your territory supported by the best training, tools and product offering to win in the field every day! Uline continues to grow, creating new career opportunities a...
Registered Nurse Case Manager Complex Care Remote in New York
Remote position, must reside in New York and agreeable to work with or have familiarity with upstate and downstate regions. RNs provide consultation, recommendations and education as appropriate to non-RN case managers. Active, unrestricted Certified Case Manager (CCM). ...
Front of House Manager (Earn up to $85k/yr + $1500 Sign On Bonus + Bonus Structure)
Monkey Bar is looking for a dedicated and experienced Full Time Front Of House Manager ($70,000-$85,000/year + Bonus Structure) to join our team!. Successful Hogsalt leaders are enthusiastic about providing genuine hospitality to guests, and actively contribute to a collaborative and positive workpl...
Program Manager, Waterfront Pathways
F;New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. To make New York City the global model for inclusive innovation and economic growth, fueled by the City's divers...
Design-Build Project Manager
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Residency RequirementNew York City Residency is not required for this position. The NYC Department of Environmental Protection (DEP) enriches the envi...
Store Manager - New York City area
The Store Manager must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, all operational practices, and visual merchandising standards. Ensure new employees follow the onboarding process and assess the performance...
Section Manager, Civil
A valid New York State License as a Professional Engineer and six years of full-time satisfactory experience in chemical engineering, civil engineering, electrical engineering, environmental engineering, mechanical engineering, or plan examining work, at least two years of which must have been in an...
Branch Manager
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately , trials and hearings a year. As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repay...
General Services Manager - 638363
DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Residency RequirementNew Yo...
Customer Service Case Navigator
Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live. True to our value of equity as a foundational...