Ensure adherence to Change Management standards, procedures and processes. Create and / or Review change requests ensuring they meet the established completion criteria and within compliance standard processes.
Review schedules of changes to identify time or planning conflicts, and risks associated with requested changes. Peer review submitted draft change requests.
Represent in meetings that review changes, such as Change Advisory Board (CAB), Change Control Board (CCB), etc... Communicate change related information, status, etc.
and manage expectations of changes. Recommend process enhancements and continuous improvement opportunities that are based on ITIL best practices and or industry standards.
Conduct post implementation reviews (Retrospectives) on failures and major changes. Publish Change Management KPIs and metrics.
This role will require light project coordination, including prioritization and planning, timeline management, stakeholder management, communications / reporting.
Minimum 2 years relevant experience. Bachelor's degree or equivalent.
Demonstrated knowledge of SOX and PCI audit criteria as well as working knowledge in the Service Now Platform. Demonstrated understanding of the Change, Incident, and Problem Management lifecycles.
Demonstrated ability to self-manage and prioritize backlog as a Change Coordinator and decision maker. Experience in a large, fast paced enterprise technology organization, focused on ITIL practices.
Solid understanding of how the SDLC concepts, and Infrastructure changes are related to each other.
Experience with Service Now (Version : Madrid or Paris) Prior experience at Client, rapport with ITIL Community, Strong understanding of the CMDB in Service Now.
Ability to configure reports, rules, workflows and other functional changes within Service Now. Ability to create and visualize meaningful reports highlighting the progress and productivity of the change management team.
2 year college degree or ongoing + related experience
4 years college in a Tech or PM field
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