Director, Observability

We offer a hybrid work environment. This position must sit near our Center of Excellence located in :

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

Irving, TX

About Gartner IT :

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.

Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role :

The Director will provide leadership and direction of the Observability team to ensure appropriate and reliable monitoring of our critical applications, infrastructure, and SaaS / 3rd party integration services in a rapidly evolving hybrid landscape.

What you will do :

Drive and enhance the strategy for Observability for Gartner IT. This includes acquisition, delivery, analysis, and visualization of metrics, logs, and traces.

Ensure the team is collecting the right metrics at the right frequency and the data is readily available / consumable for alerting, reporting, and analysis.

• Ensure Observability strategy meets the rapidly evolving requirements in IT at required velocity as we continue to increase rapid adoption of new and modern architectures, processes, and technologies.
• Directly collaborate with senior management and key partners to understand business requirements, help drive alignment and prioritization, and build thoughtful solutions to achieve collective goals.
• Manage resource assignment and project prioritization for the Observability team. Determine relevant KPIs to measure the team’s ability to complete work requests and projects in a timely manner.
• Ensure tight integration of best-of-breed observability platforms and seek opportunities to further enhance and simplify service offering for our key stakeholders.
• Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to design an effective top-down Observability strategy for holistic service visibility.
• Lead the evaluation, selection, design, deployment, and advancement of the portfolio of tools used to provide infrastructure and service monitoring of hybrid cloud / on-prem environments.

Ensure tools utilized are capable of providing the critical visibility on modern architectures leveraging technologies such as cloud, containers, IaC, etc.

• Manage vendor relationships and ensure we have metrics to hold them accountable to defined SLAs.
• Design and maintain a robust strategy for alerting and incident-based collaboration across the enterprise. Leverage modern communication channels and capabilities where possible.
• Build and grow the scope and capabilities of the Observability team with a top-down, service-driven focus. Ensure methodologies keep pace with the shifts & transformations taking place within IT.
• Ensure Observability team increases use of automation and leverages a as code / DevOps mentality.
• Develop and grow a highly talented team of managers and engineers, fostering a fun and collaborative culture of trust and accountability.
• Identify new opportunities to influence decisions by utilizing the rich data collected to drive positive business outcomes.

Utilize AI / ML opportunities to improve speed and quality of insights.

What you will need :

• Bachelor's degree in Computer Science, or related discipline, or equivalent work experience.
• 12+ years of information technology experience, with a desired 7+ years in a relevant critical Observability / Monitoring leadership role or similar position.
• Experience with designing and engineering solutions to monitor critical systems and network infrastructure across a wide array of technologies and platforms.
• In-depth experience with monitoring tools such as Datadog, Prometheus, Dynatrace, SolarWinds, AppDynamics, Splunk, etc.
• Strong experience with monitoring infrastructure in cloud platforms such as AWS and Azure.
• Familiarity with LAN / WAN technologies and clear understanding of basic network concepts / services.
• Familiarity with Unified Communications (VOIP, video communications, telecom, etc).
• Strong understanding of workflow management and ITSM tools such as ServiceNow.
• Strong understanding of alerting and AIOps tools such as PagerDuty, OpsGenie, BigPanda, etc.
• Knowledge of emerging technologies and modern architectural concepts such as cloud, containers, micro-services, immutable infrastructure, infrastructure as code, etc.
• Highly-collaborative team player who can build strong relationships at all levels of the organization.
• Constant process improvement thinking to reduce delivery time and develop innovative solutions.
• Excellent verbal & written communication.

What you will get :

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact your work will contribute directly to our strategy.
• A hybrid work environment enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
• And much more!

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