Operations Manager - Ezugi (an Evolution company)

Job Description

Position Overview :

As the Operations Manager, you will be at the forefront of our mission to enhance operational efficiency, elevate client satisfaction, and foster a motivated and high-performing team of over 900 employees.

Your role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.

Key Responsibilities :

• Leadership & Team Management : Lead and mentor a diverse team of 900+ employees, including 20+ direct reports. Develop and implement strategies to enhance team performance, engagement, and professional growth.
• Performance Optimization : Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
• Client Satisfaction : Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence..
• Strategic Planning : Collaborate with senior management to develop and execute strategic plans that align with company goals.

Adapt strategies as needed to respond to evolving market conditions and business needs.

• Analytical Insights : Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.
• Employee Engagement : Foster a positive and inclusive work culture that emphasizes employee satisfaction, motivation, and retention.

Address and resolve any workplace issues promptly and effectively.

Innovation & Best Practices : Stay abreast of industry trends and best practices, integrating innovative approaches to continually elevate our service offerings and operational practices.

Qualifications

Qualification Requirements and Competencies

• Experience : Minimum of 10 years in a leadership role within the hospitality and / or gaming industry, managing teams of 20+ direct reports.
• Skills : Strong analytical and problem-solving skills with a proven track record of driving performance and achieving business goals.
• Leadership : Demonstrated ability to lead and inspire large teams, with a focus on employee engagement and development.
• Adaptability : Ability to thrive in a fast-paced environment, adapting strategies and approaches to meet changing business needs.
• Client-Centric : Deep commitment to enhancing client product satisfaction and delivering exceptional service.
• Communication : Excellent interpersonal and communication skills, with the ability to effectively interact with all levels of the organization and external stakeholders

Additional Information

Why Join Us :

• Dynamic Environment : Work in a fast-paced and vibrant industry where your impact is significant and your contributions are valued.
• Career Growth : Opportunities for professional development and career advancement within a leading hospitality company.
• Competitive Compensation : Attractive salary package and benefits that recognize your skills and experience.

If you are a results-driven leader with a passion for excellence and a commitment to creating outstanding service experiences, we invite you to apply for this exciting opportunity.

All your information will be kept confidential according to EEO guidelines.

EVOMIL