Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Assistant Front Office Manager
What’s in it for you :
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing :
- Oversee the daily Operations and management of the Front Office and the team during your assigned shift.
- Coach, lead, guide and direct the Guest Service team to include Front Desk Agents, Bellpersons, Doormen, Concierge and Royal Service Agents.
- Provide managerial support to other Rooms Division Leaders in daily operational duties.
- Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.
- Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes.
- Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
- Assist in creating schedules based on business demand and forecasts.
- Maintain employee morale and create programs to reward and maintain engagement in your team.
- Recruit, train, provide feedback, and coach the Guest Service team whenever necessary.
- Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
- Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings
Qualifications
Qualifications
Your experience and skills include :
- A passion for everything Guest Service and luxury customer service.
- Minimum of 2 years of previous Guest Service / Front Desk management experience in a luxury hotel setting preffered.
- Knowledge of Opera Property Management System is an asset.
- Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Guest Services team effectively.
- An ability to work under pressure while maintaining a sense of poise and professionalism.
- A can-do, positive attitude that enables, empowers and inspires others
- An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
- A desire to learn and grow and a fast paced, challenging, exciting environment
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Executive Assistant & Office Manager - $70K-$75K - DC
Our client, a philanthropic consulting firm, is seeking a direct-hire Executive Assistant & Office Manager to support the office in downtown DC!. Order office supplies, work with vendors, and ensure smooth daily office operations. Handle client and stakeholder meeting coordination, as well as of...
Office Manager & Executive Assistant
Maintain office inventory and order office and kitchen supplies when needed. The firm seeks an energetic, organized, and highly motivated individual with at least three to five years of professional experience to assist the team with a broad range of responsibilities, including, but not limited to (...
Executive Assistant (USAID Front Office)
Provides direct administrative support and assistance to an assigned Front Office principal and provides back-up support during absences or staffing shortages;. Directs various support activities for special events, high level meetings and agency programs for highly distinguished visitors and Front ...
Assistant Front Office Manager
To ensure maximum operating efficiency by assisting the Director of Front Office with the oversight of operations relating to the Front Office. Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff. To appropriately protect...
Assistant Front Office Manager
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. Front Office Manager – Rooms Division Manager – Assistant General Manager. Opportunity: Assistant Front Office Manager. Assist in overseeing front office operations to include supervising fro...
Overnight Relief Front Office Manager - Conrad Washington DC
As a Overnight Relief Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Overnight Relief Front Office Manager - Conrad Washingt...
Front Office Manager
Front Office Manager for Lyle Washington DC. Our preferred Front Office Manager must have luxury hotel/hospitality experience. Our ideal Front Office Manager thrives in a non-stop environment, has an open mind, a great sense of humor, loves finding solutions, working with a team, and proactively cre...
Front Office Manager - Conrad Washington DC
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Office Manager - Conrad Washington DC(. We are looking for a skilled Front Office Manager...
Front Office Manager
Lead all Front Office operations, set and maintain a high level of guest service. Supervise all duties performed by the Front Office team. Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special ...
Executive Assistant/Office Manager – $70K-$75K – DC
Our client in Washington, DC is seeking a direct-hire Executive Assistant/Office Manager to support the growing and bustling headquarters in Georgetown!. Handle meeting coordination and office event planning. Manage office operations including the ordering of supplies, overseeing vendor contracts, a...