Accounts/Customer Success Manager
Role Summary :
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders.
The ideal candidate will have a proven track record in account management and / or customer success, preferably in the healthcare tech industries, SaaS and / or an understanding of the challenges and opportunities in remote patient monitoring.
Experience at a new or growing startup is also a plus.
Key Responsibilities :
- Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels
- Act as the main point of contact and manage all aspects of assigned accounts.
- Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.
- Drive the adoption and integration of our products by providing ongoing support and education to clients.
- Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
- Negotiate contracts and close agreements, ensuring all client needs are met.
- Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
- Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
- Understand Impilo processes and products in order to remain the expert to the customer
- Identify opportunities to grow business relationships within existing accounts.
- Collaborate with the sales team to identify and grow opportunities
Requirements :
- Bachelor's degree in Business Administration, Health Administration, or related field.
- 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.
- Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.
- Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- High degree of professionalism and ethical understanding, particularly in handling confidential information.
- Ability to work independently in a fast-paced startup environment.
- Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.
What We Offer :
- A role at the forefront of the digital health industry with the opportunity to impact lives positively.
- A dynamic, innovative, and supportive environment to grow your career.
- Competitive salary and benefits package.
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