Customer Service Representative

Job Description

Job Description

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Ensure exceptions are monitored and actioned timely
• Ensure accurate and timely client and vendor billing
• Track and trace Drayage Management and / or Air Import files as required
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure documents are sent to customer or broker for customs purposes in a timely manner
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Meet KPI standards, as per the company’s procedures
• Understand department process flow, constantly looking for areas of improved efficiency
• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
• Overseas communications, timely responses to emails and requests (internal and external)
• Ensure all customers' standard operating procedures are followed and updated

Qualifications

• 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
• Understanding of air and ocean documentation process a plus
• Understanding of Final mile drayage process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint)

Additional Information

Expected salary : $24-$27 / hour

Eligible for bonus

Expeditors offers excellent benefits :

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.