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Project Details : Role : Dynamics 365 Lead - Sales & Customer Service Location : Richmond, VA - 23219Duration : 6+ months / longtermType : ContractInterview Criteria : Telephonic + Skype Job Description : Responsibilities : · Expertise in Dynamics 365 Customer Engagement Dynamics 365 Sales and Customer Service modules.
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage. · Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
- Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C · Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues;
document solutions, and work with system administrators and other IT resources to implement fixes. · Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define / refine a governance approach for the platform’s use at VDOT.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc on platform usage. · Prepare mockups / prototypes based on requirements and use knowledge of Power Platform features / tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365 / PowerApps / Power Automate and other technology offerings when gathering requirements;
identify efficient solutions and recommend alternatives to meet business needs. · Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with Devops in Power Platform (Power Pipelines / ALM Accelerator) · Other duties as assigned. Professional Experience : · Strong organizational and interpersonal skills.
- Logical, clear and concise written and verbal communication skills. · Ability to work seamlessly within a team as well as manage individual tasks.
- Ability to react quickly to a fast paced, rapidly changing environment. · Rely on experience and judgment to plan and accomplish goals.
- Independently perform a variety of complicated tasks. · Work with a team of Developers and System Engineers. · Communicate clearly and effectively, both speaking and in writing.
- Review & refine existing processes to better align with agency / group priorities. · Review the existing procedures and propose, execute, and / or direct necessary changes.
- Participate in on-call duties as necessary. · Be able to work from-home and still provide expected level of support. Be available to support after hours work as needed.
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