Payment Operations Specialist

Benefits :

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

SUMMARY

Performs highly specialized tasks relating to the processing and reporting of all daily and monthly payment transactions among all sub-departments.

Responsible for high dollar volume transactions, account activity, and account maintenance. Acquire a working knowledge of FNBB's Network and systems including NetLink, The Federal Reserve Bank (FRB) system, SalesForce, ect.

Provide telephone support and assistance for customers, service vendors and other internal departments. Manage and maintain FRB and Upstream Bank accounts.

• Determine importance and prioritizes tasks accordingly to ensure timely and efficient processing. Key end results : accurate input of payment transactions including wire transfers;
• maintain a positive FRB balance at all times; maintain a proper FRB closing balance; customer satisfaction regarding handling of funds;

successful teamwork within the department; maintain efficiency and quality standards; serve as a subject matter expert to our respondent banks for the services provided by the Payment Operations Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following :

• Maintains an awareness of FedLine changes relating to the overall Payment Operations function, an in-depth understanding of the customer communications system, and a working knowledge of the custom program options that affect processing efficiency.
• Manages the master account and Excess Balance Account balances at the FRB and maintains an awareness of the account balances and posting activity at all times AND ensure a positive balance is maintained at all times;
• Ensure proper processing and posting of Domestic and International outgoing and incoming wire transfers through the communications system or over the telephone and balance all transactions daily;
• Monitor, review and process Domestic and International wires with possible OFAC hits, NSF transactions, internal wires, Service Messages and returned wires as necessary;
• Enters and send wire transfers via FRB communications portal for the current day’s Federal Funds trades and Excess Balance Accounts;
• Ensures that prior day’s Excess Balance Account funds are returned to the master FRB account by the deadline set by management;
• Monitors and maintains customer communication system as it relates to Federal Funds account (Principle, Agency, Borrowed and EBA) transfers to ensure that it is efficient operation, reporting any unsolved problems to appropriate personnel, and ensuring that all transactions have been received from the system;
• Ensures all prior day’s Federal Funds trades are received and accounted for accurately with interest;
• Gathers daily totals relevant to Bank’s account balances at FRB, and calculated totals, posts daily balances, calculates average daily balances, establishing daily quota needed to reach current period goals.
• Reports balances and quota amounts on a daily basis, and reports average Balances Maintained to Operations Officer and maintains proper record keeping;
• Gathers, balances and inputs accounting related transactions for demand deposit processing for all customer Pass Thru accounts;
• Ensures that all files have been received over FedLine for customer ACH and that the files are successfully delivered to the customer via the communications system;
• Ensures all ACH transactions from the customer entered though the communications system imports into FedLine for transmitting to Federal Reserve properly;
• Retrieves instructions for FRB & JPMC coin and currency orders and remittances from the customer through the communications system and / or over the telephone, processes the information via FedLine and / or Chase Web Currency system, and prepares worksheet to assist in preparing Account Analysis;
• Sends and receives Large Dollar Return Notification information to and from the customer through the communications system and imports into or downloads from FedLine for transmitting with the Federal Reserve;
• Sends and receives Check Adjustment Files to and from the customer through the communications system and imports into or downloads from FedLine for transmitting with the Federal Reserve;
• Gathers from all relevant sources (including but not limited to : FRB, MoneyGram, FISC, other FNBB departments) the information necessary to process cash management of customers’ accounts, making real-time transaction information available to customers through the customer communications system;
• Processes and balances files containing accounting transactions for FNBB’s ACH received via FedLine from the FRB;
• Ensures that all accounting system entries have been completed and send End of Day file to core system for Processing of all DDA & GL entries;
• Compiles monthly Account Analysis of customers’ charges, posts the entries in the accounting system, and delivers the statements via the customer communications system;
• Process and ensure accurate and timely posting / delivery of Foreign Currency Orders and Shipments;
• Process and ensure accurate and timely posting / delivery of Foreign Cash Letters and Collections;
• Process foreign return items and foreign draft requests;
• Monitor outstanding international transactions and verify proper delivery of transactions to the communication system from outside sources;
• Monitor ad initiate SWIFT messages via the SWIFT Network;
• Reconcile monthly analysis and commission reporting provided by partners;
• Perform EOD balancing on all partner relationships and facilitate settlement with partners accordingly;
• Generate and delivery monthly billing invoices for Partners and verify delivery of payment;
• Balance and monitor NetLink Exchange (NLX) End of Day processing including ICL File delivery and receipt;
• Posting and balancing of NLX Cash Letter and Check Adjustments entries to customer DDA Accounts;
• Researches, confirms accuracy and approves respondent bank submitted adjustments and submits them for further processing through partner adjustment system, SDS wire settlement or directly to another respondent bank;
• Research, confirm accuracy, and process incoming check adjustments from partners and facilitate delivery of transaction to respondent bank;
• Assist respondent banks in recouping funds for ICL exceptions through research, guidance and training;
• Processing of FNBB’s incoming and outgoing Cash letters and return items when necessary;
• Balance and verify delivery of Instant Pay and RTP Transactions and reporting;
• Research and resolve any customer issues or complaints;
• Provide guidance to customers with processing of Payment Operations transactions; Provide and facilitate customer training as needed on FNBB Bank Operational Services;
• Maintains an awareness of related policies and procedures affecting the Payment Operations area, including security measures specifically outlined in the wire transfer and payment systems risk policies;
• Ensures that all necessary documentation is archived properly for the bank’s records;
• Performs other tasks as assigned or required to ensure efficient flow of work within the department; assist in other areas of the department on an as needed basis.

OTHER KNOWLEDGE, SKILLS AND ABILITIES

Detail-oriented

Clear and concise verbal and written communication skills

Proficient in Adobe Acrobat

Prior banking experience (preferred)

Knowledge of Microsoft Excel