Job Description
Job Description
Our Travel Resorts Billing Department is in need for an outgoing person to assist with all aspects of a busy billing department.
Potential applicants should possess excellent telephone commutative skills, and prior billing / collection experience. Applicant will perform minor administrative tasks, but the majority of workday will be spent collecting past due amounts from members, and fielding incoming calls and handling customer issues.
Hours for this position are Mon-Thursday 11am -7pm, and Friday or Saturday 9am -5pm.
DUTIES
Outbound calling to delinquent members and providing account assistance
Confer with customers by phone to provide information about member accounts using computerized methods, to answer inquiries / delinquent accounts.
Resolve member service or billing complaints by performing activities such as refunding / adjusting services / billing.
Research disputed membership claims to insure thorough and complete investigation is made and resolution is fair and justified.
Maintain good customer relations by keeping abreast of all company / department policies to be able to answer questions and concerns with timely and knowledgeable responses, on telephone.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes that initiated member complaint.
Other duties as assigned.
QUALIFICATIONS
High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
Must have high school graduate level mathematical aptitude.
Must have past experience in dealing directly with sales, telemarketing phone collections and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
General knowledge of computer operations and Microsoft software or equivalent.
Must be a self-starter and able to prioritize multiple tasks, work with minimal supervision, exercise good judgment and be highly motivated and detail oriented.
Must be flexible and have the ability to multi-task and exercise critical thinking skills.
Job Posted by ApplicantPro
Collections Specialist
Must have past experience in dealing directly with sales, telemarketing phone collections and acquired general knowledge of basic customer service skills. ...
Collections Specialist
Must have past experience in dealing directly with sales, telemarketing phone collections and acquired general knowledge of basic customer service skills. ...
Part-Time Trash Collector - Personal Truck Required - Nights
Join our team as an Apartment Trash Collector (Service Valet) and enjoy the convenience of flexible evening hours in your local area. ...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Work from Home - Customer Service Representative - Charlotte
We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. At least 6 months of customer service experience in a transaction based...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Customer Service Representative
We are seeking a motivated and friendly Customer Service Representative to join our Service Department. In this role, you will be the primary point of contact for our customers, ensuring their inquiries and service requests are handled efficiently and professionally. Maintain accurate records of cus...
Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
French Speaking Audio Data Collector France
As an Audio Data Collector, your primary task will be to read 250 short form prompts in a specified emotion. ...