Computer Support Specialist

Position Summary :

The Computer Support Specialist will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

Essential Duties and Responsibilities :

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and / or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and / or following verbal instructions.
• Gathers feedback from end users to continue to improve systems.
• Coordinates and conducts organization-wide IT security training and educational campaigns.
• Reviews IT requirements and provides objective advice on the use of IT security measures.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities :

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of computer hardware and software

Work Schedule :

As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule.

Staff are able to work from home 3 days a week and will report to the office 2 days a week. The company reserves the right to change the work schedules based on the company needs.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear.

The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl.

The employee must occasionally lift and / or move up to 15 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

The environment includes work inside / outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Qualifications

• Bachelor’s degree in Computer Science or related field preferred.
• At least three years of experience in customer technical support highly preferred.
1 day ago