CX Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together.

At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology and engineered for uptime.

A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

This role will be hybrid out of Dearborn, MI.

Occasional travel to customer sites is expected.

You'll have...

• Bachelor’s degree or equivalent experience.
• 5+ years of experience practicing human centered design in a corporate environment (in-house or consulting).
• 4+ years successfully implementing solutions grounded in human centered design (designing and delivering products or experiences to market)
• 4+ years of experience collaborating with cross-functional teams
• 1+ years of visual design and narrative skills and facility with digital design tools

Even better, you may have...

• Master’s degree.
• Existing knowledge of the mobility (automotive) ecosystem, fleet management, and electrification.
• Experience designing in a B2B environment.
• Ability to self-start a project or opportunity discovery in the absence of an explicit brief.
• Experience mentoring junior team members with growing human experience design experience and ability / desire to teach others (both peers and collaborators).
• Experience leading cross-functional teams.
• Strong written and verbal storytelling skills.
• Ability to create and / or apply frameworks.
• Soft skills to intercept customers and learn from them without leading the witness .
• Appreciation for and instinct for when to use and test lo-fi or sacrificial prototypes.
• Ability to extract and apply value-based customer insights.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like : will your story span the globe, or keep you close to home?

Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above?

No matter what you choose, we offer a work life that works for you, including :

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6.

Visa sponsorship is not available for this position.