Housekeeping Houseperson (PM)

Company Description

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who in turn aspire to bring quality of life into our guests’ lives.

Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING :

You are at the heart of the hotel! As a Housekeeping Houseperson you will take care of our guests by assisting your fellow Room Attendant colleagues by replenishing all Housekeeping supplies on the floors.

You are happiest when you are helping others and enjoy working in a job where you are constantly on the move and accomplishing tasks - and it just so happens you’ll be doing just that in an award-winning hotel.

• This shift's hours are from 6 pm - 2 am.
• Main responsibility will be to stock all of the closets with linen and supplies.
• Delivering various items quickly and efficiently requested by guests such as additional amenities, towels, rollaway beds, microwaves and more.
• Ensure the laundry chute area is clear and return all empty laundry bins to the chute room
• Utilizing radios to communicate with colleagues to ensure task completion and guest satisfaction.
• Assisting other Housekeeping Colleagues including Public Area Attendants during their shifts as needed or requested.
• Assist stripping rooms for room attendants when needed.
• Maintain hallway floors by vacuuming, dusting, wiping windows, elevator tracks, vents, and baseboards.
• Completing inventory assignments
• Providing warm and friendly service for both internal or external guests
• Participating in any scheduled training and development programs
• Following all safety rules, emergency procedures and fire prevention regulations.
• Reporting maintenance items
• Returning all lost and found articles to Risk Management
• Following all hotel and departmental policies and procedures and service standards
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following :

• Constant standing, walking and reaching throughout the shift
• Constant pushing, pulling over 20 pounds
• Occasional bending, kneeling, squatting
• Occasional lifting and carrying over 50 lbs
• Occasional ascending or descending ladders, stairs and ramps

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE :

• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Excellent organizational and time management skills
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Warm, caring and helpful

Additional Information

WHAT IS IN IT FOR YOU :

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
30+ days ago