POSITION SUMMARY
Assist staff with expediting problem payments (., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Cash guests' personal checks and traveler's checks. Review shift logs / daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager;
- complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
- maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education : High school diploma or . equivalent.
Related Work Experience : At least 1-year related work experience.
Supervisory Experience : No supervisory experience.
License or Certification : None
The pay rate for this position is $21.94 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and / or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The application deadline for this position is 21 days after the date of this posting, 06 / 07 / 2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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