Position : Key Account Manager
Company : J Blanton Plumbing, One of the Largest Plumbing Companies in Chicago
Location : On-site (Northbrook, IL)
Employment Type : Full-Time
About Us :
J. Blanton is a fast-growing (3x revenue growth in the last 2-years) direct-to-consumer startup not your traditional plumbing company!
We’re already one of the fastest growing residential home service companies in the country, and we’re on a mission to become the largest, and most respected over the next 30-years!
With the heart-of-a-startup, we are disrupting one of the largest and oldest industries in the country (plumbing), and we believe our momentum and ambition will lead us to build a $500 million dollar company over the next 20 years.
We are seeking a highly organized and proactive Account Manager to join our team in an exciting sales role.
Job Responsibilities :
Sales :
Make recommendations on plumbing repairs to large customers, taking into account our diagnostic and the needs of the customer
Customer Communication :
- Send emails and messages to customers promptly and professionally.
- Respond to customer inquiries and provide timely updates on job status.
- Coordinate with property managers and other stakeholders to ensure seamless communication.
Job Coordination :
- Help schedule and coordinate plumbing jobs with field technicians and property managers.
- Ensure all necessary instructions and communications are sent to relevant parties.
- Track job progress and follow up on pending tasks.
Post-Site Visit Reports :
- Create detailed and accurate post-site visit reports.
- Organize, maintain and improve customer facing job reports
Task and Appointment Management :
- Organize and prioritize tasks to ensure efficient workflow.
- Assist in preparing agendas and minutes for meetings.
Administrative Support :
Maintain and update records and databases.
Qualifications :
- Proven experience as an account manager or in a similar role.
- Very Strong communication skills, both written and verbal.
- Excellent organizational and time-management skills.
- Strong problem solving skills
- Proficient in tasks management software, creating reports.
- Proficiency in Excel, Powerpoint, Canva, Notion, Coda
- Ability to work independently and handle multiple tasks simultaneously.
- High level of attention to detail and accuracy.
- Experience in the plumbing or property management industry is a plus but not required. Will be required to take a 1-3 day plumbing introduction course
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