HOST/CASHIER-CAFE

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability;

monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register / .
• System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure;

maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages.

• Gives cash refunds or Credit memorandums as directed by Supervisor / Manager. - Coordinates and controls the flow of the restaurant.
• Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor / Manager.
• Assists wait staff and bus persons in their duties (., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.
• Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required. - Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus. - Must have excellent customer service and interpersonal skills. - Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to operate a .

System and / or adding machine and make change. - Must have basic math skills, including the ability to add, subtract, multiply, and divide.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.