Job Description : Reception Supervisor
Location : Frisco, TX
Salary : $24 - $28 per hour
Position Overview
We are seeking an experienced and dedicated Reception Supervisor to oversee our front office team. The ideal candidate will possess a deep understanding of hospitality operations, demonstrate exceptional leadership abilities, and ensure that every guest interaction reflects our high standards of service.
Key Responsibilities
- Team Leadership : Lead and mentor a dynamic team of receptionists, ensuring consistent delivery of outstanding service.
- Guest Relations : Manage guest feedback and complaints effectively, enhancing guest satisfaction and loyalty.
- Operational Efficiency : Oversee daily reception operations, including check-ins and check-outs, reservations, and billing processes.
- Training and Development : Conduct regular training sessions for staff, focusing on customer service excellence and operational procedures.
- Quality Control : Implement and maintain quality control measures to ensure adherence to company standards.
- Problem Solving : Address and resolve any issues or emergencies that arise promptly and efficiently.
Qualifications
- Experience : Minimum of 2 years in a supervisory role within the hospitality industry, with proven experience in front office operations.
- Education : Bachelor’s degree in Hospitality Management or related field preferred.
- Skills : Strong leadership, communication, and organizational skills. Proficiency with hotel management software (e.g., Opera, Fidelio).
- Attributes : Exceptional problem-solving abilities, attention to detail, and a commitment to providing superior guest experiences.
Why Join Us?
- Proven Track Record : We have successfully placed over 500 executives and managers in top-tier positions across the hospitality sector, solidifying our reputation as industry leaders.
- Opportunities for Growth : Our continuous investment in employee development ensures that our team members achieve their professional goals.
- Innovative Environment : Our emphasis on cutting-edge technology and practices provides a stimulating and rewarding workplace.
Application Process
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