Client Services Director - Medical Communications - Remote
Summary :
I am excited to be partnered with my client, a global, privately-held Medical Communications agency, on their search for a detail-oriented + enthusiastic Client Services Director to join their top-tier Client Services team.
Since being founded the team has seen phenomenal and sustained organic growth, working across Medical Affairs, Publications, Promotional, Commercial and Regulatory spaces for their roster of blue-chip pharmaceutical companies and biotech's!
Continuing their growth, the team are excited to bring on someone new to join their Director-level leadership team, in the form of an Client Services Director! As Client Service Director, you'll bring a wealth of experience in the medical communications industry, leading and driving multiple accounts with finesse.
Your role extends beyond excellent project and client management skills; you possess a high level of scientific and strategic knowledge, becoming a trusted partner to our clients.
Interested? Apply below or reach out directly to learn more.
Job Description :
- Proactively manage client relationships, ensuring satisfaction with services.
- Utilize extensive therapeutic and medical education tactics experience.
- Provide strategic and operational direction to account teams.
- Anticipate and address client needs with minimal guidance.
- Implement quality standards and best practices.
- Effectively drive projects, ensuring the highest standards are met.
- Lead strategic discussions and routine client / agency reviews.
- Collaborate with the scientific team lead to optimize resources.
- Drive actions forward, maintaining a solution-focused approach.
- Oversee account financials and business unit KPIs.
- Work closely with the VP, Client Services to set revenue targets.
- Responsible for accurate account and business unit forecasting.
- Drive new business opportunities and actively lead pitches.
- Manage team resourcing needs in conjunction with VPs.
- Contribute to the career development of direct reports and their teams.
- Line manage multiple team members, providing constructive feedback.
- Coach and mentor agency-wide, forming excellent senior-level relationships.
Skills Required :
- Bachelor's degree in a related field
- A minimum of 9 years' experience working within Medical Communications
- Experience working and thriving in client-facing roles within fast-paced agencies
- Strong relationship building and strengthening skills, with both clients and HCPs
- Has a high level of scientific knowledge
- Experience managing teams and collaborating effectively with wider business units such as scientific and creative
Contact :
Please contact Kristyn Coldewey on email at [email protected] if you would like to learn more about this opportunity.
Director Perioperative Services
Director of Perioperative Services. Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Partners with the Chairs of Surgery, Anesthesia, and Medical Directors to ensure patient safety, clinica...
Medical Director - Post-Acute Care Management - Physiatrist preferred - Care Transitions - Remote
Provide input on local needs for Analytics Team and Client Services Team to better enhance Care Transitions’ products and services. We are currently looking for Medical Directors that can work daytime in any of the continental time zones in the US. Collaborate with Client Services Team to ensure a c...
Appeals and Grievances Medical Director - Radiology Specialty Required - Remote
The appeals are in response to adverse determinations for medical services related to benefit design and coverage and the application of clinical criteria of medical policies. The Appeals and Grievances Medical Director is responsible for ongoing clinical review and adjudication of appeals and griev...
Senior Director Medical Communications
A company is looking for a Senior Director, Medical Scientific Communications. ...
Appeals and Grievances Medical Director - PM&R Physician - Remote
The appeals are in response to adverse determinations for medical services related to benefit design and coverage and the application of clinical criteria of medical policies. The Appeals and Grievances Medical Director is responsible for ongoing clinical review and adjudication of appeals and griev...
Client Service Associate (Remote)
D Aceto Services LLC is seeking a motivated and customer-focused Client Service Associate to join our remote team. Provide accurate information about products and services to clients. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service an...
Strategic Pursuit Leader Senior Director - Client Growth (REMOTE ROLE-US BASED)
This is a remote position (US based) and will require travel to clients as needed. They must continually develop and refine the understanding of “who amongst the client executives need to believe what, and what needs to be true for the client to do the deal with NTT DATA”. Work collaboratively acros...
Medical Director - Post-Acute Care Management - Care Transitions - Remote
Provide input on local needs for Analytics Team and Client Services Team to better enhance Care Transitions’ products and services. We are currently looking for Medical Directors that can work daytime in any of the continental time zones in the US. Collaborate with Client Services Team to ensure a c...
Part-time/Remote Medical Director - Community-Based Care (Palliative Care)
The Medical Director will provide qualified medical direction and consultation for care delivery and complex case management for our community-based palliative care program. The medical director will partner with the APP, RN and SW as needed to interact/ communicate with the primary care physician a...
Fully Remote Client Services Representative
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. Preferred Skills: • Excellent communication skills, includ...